Process and Capability Specialist

Process and Capability Specialist

  

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Job Description:

   

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

Develops, implements, and utilizes processes, tools, and systems that enable the end-to-end Services Lead-to-Cash (L2C) lifecycle, including opportunity assessment, quoting, pricing, order management, invoicing, and billing. Maintains and enhances automation capabilities and system integrations across platforms to ensure efficient, accurate, and scalable commercial operations. Develops and manages product and service costing models to support pricing, profitability, and financial transparency.

Management Level Definition:

Applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.

What you’ll do:

• Designs and implements processes, tools, analytics, and metrics to support quoting, pricing, order management, invoicing, and operational activities for an assigned customer segment or business unit.
• Owns assigned operational capabilities end-to-end, including definition, documentation, performance, and continuous improvement
• Acts as the subject matter expert (SME) for owned capabilities, processes, and tools, providing expert guidance to business, sales, and operational stakeholders.
• Develops and delivers actionable analytics, performance metrics, and operational insights to support decision-making and service delivery.
• Consults with business and sales leaders to identify process gaps, capability improvements, and desired outcomes aligned to business objectives.
• Reviews evaluation results and performance data to identify trends, risks, and inefficiencies; performs detailed analysis and develops forecasts and recommendations to optimize sales resource deployment and operational efficiency.
• Communicates data-driven insights, issues, and recommendations clearly and effectively to cross-functional stakeholders at varying levels.
• Provides structured feedback and proposes enhancements to processes, policies, and controls to improve efficiency, scalability, and risk mitigation.
• Supports operational excellence by ensuring consistency, accuracy, and compliance across assigned L2C activities.
• Provides guidance, coaching, and mentoring to less-experienced team members, supporting capability development and knowledge transfer.

What you need to bring:

• Bachelor's or Master's degree in Business Management or equivalent
• Minimal 6 years' experience in a relevant domain

Knowledge and Skills:

• Demonstrated experience in designing, implementing, and governing policies, processes, and tools that support sales and operations.
• Strong understanding of Services core processes across both domestic and multinational contexts, including hands-on knowledge of SAP S/4HANA, Services CPQ, Salesforce (SFDC), and related services and commercial tools.
• In-depth knowledge of organizational structures, internal policies, service offerings, and routes to market, with the ability to apply this knowledge effectively in operational and commercial scenarios.
• Experience working with SPIRA and Jira, including the ability to document requirements, write and execute test cases, and support user acceptance testing (UAT).
• Strong analytical, statistical, and problem-solving skills, with the ability to interpret complex data sets, identify trends, and derive actionable insights.
• Solid understanding of business and sales operations best practices, with practical experience applying process design and operational frameworks to real-world business challenges.
• Experience using forecasting and planning methodologies to develop recommendations for effective deployment of sales and operational resources.
• Proven ability in problem identification and root-cause analysis, with a structured and methodical approach to resolving operational and process issues.
• Excellent written and verbal communication skills, with the ability to clearly convey complex information to diverse audiences.
• Full professional proficiency in English and the local language.
• Strong presentation and influencing skills, with the ability to engage and align stakeholders across functions, geographies, and cultures, driving consensus and impacting internal and external clients on a global (WW) basis.
• Demonstrated ability to lead and collaborate with teams, exercise independent judgment, and manage ambiguity while delivering results within tight timelines.

Accountability, Accountability, Active Learning, Active Listening, Bias, Business, Coaching, Creativity, Critical Thinking, Cross-Functional, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Interprets Data, Long Term Planning, Managing Ambiguity, Operational Performance, Operations Processes, Personal Initiative, Process Changes, Process Improvements, Sales {+ 4 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#india#operations

Job:

Sales Operations

Job Level:

Specialist

    

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

 

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.