Handle inbound/outbound BPO voice tasks using CRM and provider portals. Communicate clearly in English, manage provider interactions, maintain records in MS Office, and meet quality and timeliness standards while working under pressure.
Responsibilities
Education: Graduate in any discipline.
Experience: 0–2 years in BPO voice process, experience in healthcare or insurance domain is a plus.
Communication: Excellent verbal and written English communication skills.
Technical Skills: Proficiency in MS Office and CRM tools, ability to navigate provider portals.
Soft Skills: Strong interpersonal skills, attention to detail and ability to work under pressure.
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