Process Executive

Role Specification – Equiniti India - Operations

Title

Processor (L1)

Band

 Area

Equiniti India - Operations

Date

Reports to

Team Leader

Band

Job Purpose

To carry out a range of assigned clerical / support duties in accordance with predetermined procedures and service standards under appropriate guidance and direction

Core Responsibilities

• Carry out a range of assigned clerical / support duties ensuring prompt and accurate completion of all relevant account / data administration requirements within agreed service standards.
• Respond to a range of general standard processing enquiries referring to senior colleagues where appropriate.
• Contribute to the completion of the team’s workload.
• Improve own skills as knowledge within the operational team taking opportunities to identify area for improvement to processes and service.
• Undertake duties at a similar level as required.

• Ensure compliance with Equiniti’s procedures, standards and reporting requirements, together with all relevant regulatory and statutory requirements, where appropriate implementing actions to protect our business at all times.

• Always to undertake the duties of this role in accordance with the requirements of the company’s Regulators, including FCA’s Principles for Business.
• Complete work within the security arrangements of Equiniti.  Any deliberate contravention of these procedures may lead to disciplinary procedure.
• Ensure that all work is undertaken within the quality system.
• Ensure that work and ethetics comply with all security arrangements both physical and information.

Suggested Performance Measures

• Timely completion of own work / contribution to team workload
• Meeting targets for accuracy, quality, volume and agreed service levels
• Satisfactory resolution of queries
• Adherence to procedures and regulations
• Contribution to continuous improvement

• Ongoing development of own knowledge and skills
• Demonstrate willingness to contribute to team beyond own immediate tasks
• Quality of support given to colleagues
• Development of technical knowledge and skill

• Contribution to target achievement and team goals

• Successful delivery of task

Key Competencies

• Deliver quality to our customers.
• Drive to improve results and standards
• Working together
• Taking ownership and responsibility
• Leadership
• Technical proficiency

Skills

Oral Communication:

• Uses clear and concise speech to out message across effectively

Written Communication:

• Selects appropriate information to complete standard letter.
• Produces accurate and legible written work at all times.

Self / Work Organisation:

• Uses straightforward personal planning to organise own work effectively.
• Knows where to find things and adheres to deadlines

Keyboard / Software Organisation:

• Uses a keyboard on one or more systems, understanding functions for producing a range of outputs.

Organisational Awareness:

• Has an understanding of the main activities of own business unit/area.

Procedural / Product / Specialist Knowledge:

• A good understanding of specified products, routine tasks and procedures within own team, including some non-routine activities.
• Where appropriate is aware of regulatory practices and constraints which impact on own work.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.