Product Manager - Business Banking Merchant Services

Job Description
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Business Banking Deposits and Merchant Digital Account Opening, you play a key role in innovating new product offerings and managing the end-to-end product life cycle. As a core leader, you represent the voice of the customer, developing profitable products that deliver customer value. Leveraging your expertise in product launch, you ensure successful product introductions, gather essential feedback, and maintain top-tier client experiences. Committed to scalability, resiliency, and stability, you work closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Job responsibilities

• Develops a product strategy and product vision that delivers value to customers.
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap.
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition.
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability.
• Understands high-level tech changes to drive and participate in JADS, Elaborations, scrum refinements, and other scrum ceremonies.
• Collaborates with tech and design to ensure requirements are met while enhancing customer experience.
• Identifies ongoing gaps, optimizations, and future opportunities for the product and capabilities needed for effective evolution of digital account opening.
• Engages closely with cross-functional stakeholders to identify risk and controls that meet business and consumer needs, while meeting critical deadlines.
• Understands, manages, and communicates prioritization of features, with a mind toward user and business benefits and tradeoffs.

Required qualifications, capabilities, and skills

• Possesses 5+ years of experience or equivalent expertise in product management or a relevant domain area.
• Holds advanced knowledge of the product development life cycle, design, and data analytics.
• Demonstrates proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Is familiar with the business services and offerings associated with Chase.
• Has demonstrable experience working in financial services, retail banking, digital payments, e/m-commerce, online and mobile platforms, etc.
• Is proficient in Adobe Analytics, Splunk, Jira, Align.

Preferred qualifications, capabilities, and skills

• Demonstrates prior experience working in a highly matrixed, complex organization.
• Possesses knowledge in the Merchant Services or Business Banking Deposits domain.
• Creates and presents status updates, roadmap changes, and other shifts to senior leadership.
• Is knowledgeable in automation strategies.
• Utilizes machine learning and other AI models.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.