Job Description
If you enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations, this is the role for you. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in the Service Product Group you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a People leader, you are responsible for leading product associates to be the voice of the customer and develop profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you lead product associates to successfully launch products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Job responsibilities
- Lead, coach and develop group of Product Associates to deliver best in class servicing applications and features
- Identify, implement and monitor continuous process improvements across the area product
- Ensure adherence to risk and quality controls as well as promote cross-product engagement
- Partner with Area Product Owner and Product Managers to develop a product strategy and product vision that delivers value to customers
- Lead team members to conduct discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Lead team members to create and maintain a product backlog that supports the overall strategic roadmap and value proposition
- Lead team members to complete project tollgates such as communication, training, readiness, etc.
- Contribute to and promote the framework for tracking the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
Required qualifications, capabilities, and skills
- 10+ years of experience or equivalent expertise in product management or a relevant domain area
- Experience leading, coaching and developing a team of individuals
- Advanced knowledge and proven ability to lead product development life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Experience writing technical and functional requirements/stories and working with technical teams to deliver products
- Experience in Agile methodologies and Framework (e.g. Kanban, Scrum) and collaboration tools like Confluence, Jira, and Jira Align
- Bachelor's Degree or equivalent experience
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a highly matrix, complex organization
- Experience in financial services or related industry
- Certified in Product Management and/or SAFe Agile framework is a plus
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
