Job Description
Elevate your career by spearheading transformative AI-driven customer service innovations at JPMorgan Chase, while collaborating with top-tier experts and enhancing millions of customer experiences.
As a Vice President, Product Manager specializing in Machine Learning within JPMorgan Chase, you will lead the charge in pioneering AI-promoten customer service innovations. Your role will involve working closely with industry-leading experts to improve the experiences of millions of customers. You will be responsible for the end-to-end execution of the product's vision and prioritized roadmap agenda, ensuring the team's health and wellness are maintained through clear and transparent communication. In addition, you will collaborate with product and technology teams to address any obstacles hindering productivity, while continuously fostering a unified culture through the promotion of team collaboration.
Job Responsibilities:
- Build strong relationships with Product and Technical partners, setting clear expectations and providing excellent written and verbal communication
- Maintains a deep knowledge of area product vision, strategy, and roadmap
- Focus on risk and controls
- Partners with Product Owners (PO's) / Area Product Owners (APO's) and delivery leadership to confirm impacts and scope across teams
- Plan and deliver execution of product roadmap
- Monitors Jira hygiene and enforces Jira standards
- Managing product roadmap to align to the product budget and ensuring team availability
- Release Management and communication
- Identify & management of issues
- Support the Agility Lead in driving continuous improvement across the team in order to drive efficiencies and improve the overall effectiveness of agile
- Manage dependencies, including inside and outside of product area
Required qualifications, capabilities and skills:
- Minimum 10+ years of related experience.
- BS/BA degree or equivalent experience
- Expert knowledge in all business processes across an entire line of business, as well expertise in other lines of business and technology disciplines
- Strong understanding of firmwide risk and controls
- Understanding of global and line of business project and program management standards and methods
- Experience working with high-performing teams in complex program execution
- Strong understanding of Agile methods; stakeholder management; budget management, risk management and operations
- Ability to create and maintain relationships with a wide range of stakeholders throughout the firm
- Excellent verbal and written communication skills
- Open to change, with the ability to quickly learn new processes and adapt in a fast paced-environment
- Self-starter with strong initiative
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
