Product Monitoring Analyst

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Team Overview

We are seeking a proactive and detail-oriented Product Monitoring Analyst to join our team. This role is critical in ensuring the health, performance, and reliability of our products and services. The successful candidate plays a pivotal part in ensuring product quality, enabling proactive issue detection, conduct in-depth analysis of monitoring data, and contribute to the continuous improvement of our monitoring and alerting capabilities This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview And Core Responsibilities

Key Responsibilities

• Alert First-Responder: Act as the initial point of contact for system alerts, ensuring timely triage and escalation where necessary.
• Monitoring & Trend Analysis: Track and analyse product monitoring metrics and historical trends to identify patterns, anomalies, and opportunities for improvement.
• Tooling & Dashboards: Utilise monitoring tooling (such as OpenTelemetry) and other observability tools to build and interpret dashboards that provide actionable insights.
• Exception Investigation: Investigate exceptions and outliers in monitoring data to determine root causes and recommend corrective actions.
• Automation: Develop and maintain automated tests and alerts to enhance monitoring coverage and reduce manual effort.
• Impact Analysis: Conduct initial and full impact assessments for potential issues, including root cause analysis and documentation of findings.
• Ad Hoc Analysis: Provide analytical support for online product-related issues, monitoring, testing and other business-critical queries as needed.

Required Knowledge And Experiences

Skills & Experience Essential:

• Experience with monitoring tools and observability platforms (e.g. OpenTelemetry, Grafana).
• Strong analytical and problem-solving skills.
• Ability to interpret complex data and translate it into actionable insights.
• Experience with automated alerting and test frameworks.
• Excellent communication and collaboration skills.

Desirable:

• Familiarity with issue management processes and tools.
• Experience in a data product or technology environment.
• Knowledge of scripting or programming for automation (e.g. Python, R).

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.

TransUnion Job Title

Sr Analyst, Data Design and Analysis