Manage global technical support for HVACR, lead engineers, enhance product reliability, drive continuous improvement, and mentor team members.
Position Summary
We are seeking a highly experienced and strategic Product Technical Support Manager to lead our global technical support operations for HVACR. This role is responsible for managing a team of technical support engineers, driving product reliability, and aligning support initiatives with business goals. The ideal candidate will bring deep HVAC&R expertise, leadership experience, and a passion for continuous improvement.
Key Responsibilities
- Lead and manage a team of Product Technical Support Engineers across multiple product lines.
- Set strategic direction for technical support initiatives and ensure alignment with organizational objectives.
- Oversee the creation and maintenance of service documentation, technical bulletins, and updates to the Solutions Database.
- Analyze warranty data and field feedback to identify systemic issues and drive corrective actions.
- Collaborate with Engineering, Quality, and Product Management to enhance product reliability and lifecycle cost.
- Champion the Continuous Improvement Process (CIP) across all supported products.
- Represent the department in cross-functional leadership meetings and product development planning.
- Mentor and develop team members, fostering technical expertise and leadership growth.
- Ensure compliance with safety, ethical standards, and corporate policies.
- Participate in on-site audits of plants, suppliers, and customer sites as needed
Qualifications
- Bachelor’s Degree in Engineering or a related technical/scientific field required; Professional Engineer (PE) license preferred.
- Minimum of 14 years of technical experience in HVAC&R, including leadership roles.
- Proven ability to lead technical teams and drive strategic initiatives.
- Strong analytical, communication, and organizational skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Access) and enterprise support tools.
- Advanced troubleshooting skills and deep knowledge of the refrigeration cycle.
Why Join Us?
- Be part of a global leader in Building Efficiency solutions.
- Lead a high-impact team driving innovation and reliability.
- Collaborate with cross-functional experts in engineering, quality, and product development.
- Make a difference in customer satisfaction and product excellence.
Top Skills
Microsoft Office Suite
Johnson Controls Chennai, Tamil Nadu, IND Office
Rajam Towers, 3rd Floor, #45, Kavignar Bharathidasan Road, Teynampet, Chennai, India, 600018
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