Provide 24x6 production support for Unix/Linux applications, monitoring system availability, troubleshooting application and database issues, managing AutoSys batch jobs, and resolving incidents within SLAs. Develop shell scripts, perform SQL-based database analysis, maintain data integrity, coordinate with development and infrastructure teams, manage tickets and changes, document resolutions, and follow ITIL processes during rotational shifts.
Job Summary
We are looking for a skilled and
motivated Production Support Engineer with 4–6 years of experience in
supporting production applications hosted on Unix/Linux environments. The ideal
candidate should have strong hands-on expertise in Linux, SQL, and Shell
Scripting, along with basic knowledge of AutoSys job scheduling.
The candidate will be responsible
for monitoring production systems, troubleshooting application and database
issues, managing batch job execution, and ensuring application availability and
stability. Experience with ServiceNow, Jira, Confluence, and ITIL processes
will be an added advantage.
Roles & Responsibilities
- Provide 24x6 production support for applications hosted on Unix/Linux
environments.
- Monitor
Linux-based production systems to ensure high availability, stability, and
performance.
- Troubleshoot
and resolve system, application, database, and infrastructure-related
issues within defined SLAs.
- Develop,
maintain, and execute Linux Shell Scripts to automate routine operational
activities.
- Monitor,
manage, and troubleshoot AutoSys batch job scheduling and execution.
- Use
SQL Developer to analyse, troubleshoot, and optimise database queries.
- Perform
routine database checks and ensure data accuracy and integrity.
- Coordinate
with development and infrastructure teams to resolve production and UAT
issues.
- Manage
incidents, service requests, and change-related activities using ticketing
tools.
- Maintain
technical documentation, incident updates, and resolution procedures using
Confluence and Jira.
- Follow
established ITIL processes and participate in continuous improvement
initiatives.
Mandatory Skills
- 4–6
years of experience in Production/Application Support.
- Strong
hands-on experience in Unix/Linux environments.
- Good
knowledge of SQL and database troubleshooting.
- Hands-on
experience in Linux Shell Scripting.
- Basic
working knowledge of AutoSys job scheduling and batch monitoring.
- Experience
in production monitoring, incident management, and troubleshooting.
- Ability
to provide rotational shift support.
Kumaran Systems Tamil Nādu, IND Office
SIPCOT IT Park, Plot No.28/A-41, III Main Road, 6th Cross, , , Tamilnadu , India, 603 103,
Kumaran Systems Chennai, Tamil Nadu, IND Office
III Main Road, 6th Cross,SIPCOT IT Park, Siruseri, ,, Chennai, India, 603103
Kumaran Systems Chennai, Tamil Nadu, IND Office
8th Floor (Level 9), “ALTIUS C” Block, Olympia Technology park, SIDCO industrial Estate, Guindy, – , Chennai, India, 600032
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