Program Manager - LearningGlobal LMS Team, Workday R1 RCM India is proud to be recognized amongst India's Top 50 Best Companies to Work for TM 2023 by Great Place To Work® Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare simpler’ and enable efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 14,000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.Location: Gurugram Operating in a captive set-up, the Program Manager – Learning will act as an internal consultant to HR stakeholders as it relates to Workday Learning administration and be part of the Global LMS team.
- Maintain learning environment functionality on Workday LMS platform as directed, including configuring learning objects (e.g., courses and classes), managing audiences, supporting integrated virtual classroom and mobile functionality, etc.
- Work on routine tasks/ daily operation, use, and configuration of the Workday LMS
- Perform tasks with a focus on quality assurance and in alignment with Workday Learning governance, policies, and procedure.
- Resolve all employee queries related to Workday LMS functionality and provide required support to end users; trouble shoot resolve user and admin issues.
- Identify and communicate opportunities for process and quality improvements, providing feedback on usage, defects, and suggested enhancements.
- Act as an internal consultant, analyze data and recommend solutions to utilize the Workday LMS to deliver, track training and measure performance to meet business objectives.
- Create/update resources to train and support learners on how to use the technology for online and professional development.
Requirements:
- Minimum 6 years work experience, with at least 4 years in Workday LMS (Functional)
- Role may require extended US support.
- Excellent communication skills.
Skills:Workday LMS experience including but not limited to:
- Workday Extended Enterprise for learning
- Assignment of courses via Campaign or Mass Enrollment.
- Follow-up with the stakeholders for their courses/enrollment requests.
- Mass Enrollment through EIB (web service).
- Mass completions through EIB (Web Service).
- Publish the scheduled reports as per the pre-defined timelines.
- Create Campaign, setup reminders and launch the campaign.
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com
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