Program Manager – Technical Documentation

The Program Manager – Technical Documentation roles leads the implementation and ongoing management of our industrial equipment documentation content management system. This strategic role will transform how technical information is created, managed, and delivered across our organization, significantly improving equipment maintenance efficiency and customer satisfaction. The ideal candidate will blend technical knowledge of industrial equipment with expertise in content management, digital transformation, and program leadership.

Key Responsibilities

Strategic Leadership

• Develop and execute the strategic vision for digital transformation of technical documentation

• Build and lead cross-functional teams spanning technical writing, IT, engineering, and field service

• Secure executive sponsorship and manage stakeholder expectations

• Define and track success metrics for the CMS implementation

• Establish governance frameworks and sustainability plans

Technical Implementation

• Lead the evaluation and selection of appropriate CMS technologies

• Oversee system architecture design and integration with existing enterprise systems

• Develop content models and metadata frameworks specific to industrial equipment documentation

• Establish standards for content structure, authoring, and publication

• Guide the migration of legacy documentation into the new system

Process Development

• Design and implement efficient workflows for content creation, review, and publication

• Establish quality assurance protocols for technical accuracy and consistency

• Develop terminology management and localization processes

• Create feedback mechanisms to capture field insights for continuous improvement

• Implement change management processes to ensure user adoption

Team Leadership & Collaboration

• Build and mentor a team of content strategists, technical writers, and documentation specialists

• Foster collaboration between engineering, service, training, and documentation teams

• Facilitate knowledge transfer between experienced technicians and documentation teams

• Partner with IT to ensure system performance, security, and scalability

• Collaborate with field service to optimize content for practical application

Continuous Improvement

• Analyze system usage and performance metrics to identify improvement opportunities

• Stay current with industry trends in technical documentation and content management

• Lead ongoing enhancement initiatives based on user feedback and operational needs

• Develop roadmaps for integration with emerging technologies (AR/VR, IoT, AI)

• Establish communities of practice to promote knowledge sharing

Education and Experience

Required Experience & Knowledge

• 8+ years of experience in technical documentation, content strategy, or knowledge management

• 5+ years of program/project management experience, preferably in digital transformation initiatives

• Proven experience implementing content management systems or similar digital platforms

• Strong understanding of technical documentation principles and best practices

• Experience with structured content, XML-based documentation, or DITA

• Bachelor's degree in technical communication, engineering, information science, or related field

Preferred Experience

• Experience in industrial manufacturing, equipment maintenance, or related technical fields

• Familiarity with industrial equipment documentation and maintenance procedures

• Knowledge of enterprise integration patterns and API-based architectures

• Experience with change management and organizational transformation

• Background in user experience design or information architecture

• Understanding of CMMS, EAM, or other maintenance management systems

• Experience with translation management and localization workflows

Key Skills

Technical Skills

• Working knowledge of content management systems and documentation tools

• Understanding of database structures and content modeling

• Familiarity with search technologies and information retrieval principles

• Basic understanding of web technologies and mobile application platforms

• Knowledge of metadata standards and taxonomy development

• Experience with analytics and performance measurement

Leadership & Soft Skills

• Exceptional communication skills, both written and verbal

• Strong stakeholder management and influencing abilities

• Strategic thinking and vision-setting capabilities

• Ability to translate complex technical concepts for diverse audiences

• Proven change management and organizational transformation skills

• Team building and cross-functional leadership experience

• Problem-solving mindset with attention to detail

Position Type:

This is a regular, full-time position with the understanding that a regular workweek will require extended days and hours as needed to meet business needs.

Travel:

Occasional domestic and/or global travel may be required for this position up to 15%.

What is in for you ?

This role is more than just a job. It’s an opportunity to be part of a global team that values people excellence, innovative solutions, and operational excellence. Barry-Wehmiller provides a unique environment where you can grow your skills, work on impactful projects, and collaborate with some of the brightest minds in the industry.

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It’s not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job.  This job description is subject to change at any time.

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