R & R:
- Manage and resolve SAP Basis incidents and service requests in accordance with defined SLAs
- Perform daily system monitoring, health checks, and routine maintenance activities across SAP landscapes, primarily ECC and GRC
- Support SAP system installations, migrations, and kernel upgrade activities
- Manage and administer transport requests in line with SAP Change Management procedures
- Monitor system performance and troubleshoot technical issues using appropriate tools and methodologies
- Support database and OS-level backup, restoration, and recovery operations
- Collaborate with functional and technical teams to identify and resolve Basis-related issues
- Develop and maintain technical documentation while contributing to knowledge repositories
- Ensure compliance with security standards, audit requirements, and governance policies across SAP environments
- Drive automation of routine SAP Basis tasks to enhance operational efficiency
Contribute to SAP technical initiatives and project implementations
What we are looking for:
5–6 years of hands-on experience in SAP Basis within a global production support environment
- Strong knowledge of SAP architecture, including NetWeaver and SAP HANA
- Proven experience in system copies, client administration, printer setup, RFC configuration, and transport management
- Ability to independently handle Level 2 and Level 3 SAP Basis support tickets
- Basic understanding of ITIL processes and best practices
- Experience in automating routine and repetitive SAP Basis tasks
- Familiarity with AI tools and their application in day-to-day operations
- Willingness to support after-hours maintenance activities and participate in on-call rotations
- Working knowledge of operating systems (Linux and Windows) and databases (HANA, MaxDB, Sybase ASE)
- Exposure to Azure cloud technologies and SAP Cloud Connector is an added advantage
- Strong analytical, problem-solving, communication, and documentation skills
- Structured, detail-oriented, and self-motivated working style
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- SAP certifications in HANA, S/4HANA, or NetWeaver administration are added advantage
- Availability to work from the office at least three days per wee
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Internal Use Only: Salary
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