An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!
Overview
Project Coordinator (PC) - The PC will be accountable for the transition of internal & customer services including project creation, project admin and and support for Senior PMs. PCs are responsible for delivery of small projects too. As a PC at TNS, you will be responsible for ensuring that new and existing clients have a fantastic delivery experience. Working side by side with TNS technical teams, you will lead the service initiation, provisioning, and acceptance monitoring within contracted agreements (of OCLs). You will work closely with TNS internal teams and third-party providers to facilitate services needed and will be expected to manage the delivery while ensuring accountability and timely installation. You will follow existing processes and procedures, while maintaining a customer service and operational mindset.
Responsibilities
- Work closely with the client and internal team members to define the scope of the implementation project and deliverables and help set overall expectations to the client.
- Manage the implementation of assigned projects in accordance with service delivery guidelines and client contractual agreements.
- Interface with all applicable stakeholders on the project.
- Assign individual responsibilities to project team members, identify appropriate resources needed and develop a schedule to ensure timely completion of a project.
- Be a single point of contact for TNS customers, Senior PMs and Sales during the service implementation for the client(s).
- Conduct implementation and project kick off meetings with the customer and internal teams.
- Ensure adherence to process standards.
- Maintain appropriate documentation and escalate onboarding projects assigned to you as needed to ensure internal and external customer teams are aware of status.
- Responsible for issue resolution or escalation in a timely manner.
- Perform various tasks related to the delivery of products and services to clients.
- Drive 3rd party vendors and internal teams to completion of service delivery deliverables in a timely manner.
- Define requirements for standard and custom reporting needs.
- Perform other job-related functions as required/assigned by management.
- Strong organizational, verbal and written communication skills.
- Self-motivated and ability to exercise independent judgment.
- 1-3 years' work experience in Project Management within the IT or Finance/Banking or Financial Services Industry
Qualifications
- Knowledge of Microsoft Office applications including Word, Excel, PowerPoint, Project, Visio
- Ability to establish and maintain effective working relationships with others and be a team player
- Ability to provide project leadership, coordination, guidance and drive issue resolution
- Quick thinking and able to work in a fast-paced and dynamic environment
- Ability to respond to frequent pressure to meet deadlines
- Ability to respond to frequent demands of multiple customers (internal and external)
- Able to deliver succinct and fact-based communications, both verbally and in writing
- Able to successfully interface and establish rapport with clients (internal and external)
- Able to use formal project management skills in planning, tracking, and reporting on project progress
- Ability to manage multiple projects at the same time
- Knowledge of telecom carrier processes, products, ordering tools, and technologies used for circuit provisioning and quoting would be an advantage
- Must be available to work in India Time (1PM to 10PM with 1 hour break), Monday through Friday, with the flexibility to work outside of these hours where required.
Optional Desired Qualifications:
- Project Management Professional Certification or Equivalent Certification
- ITIL Foundations Certification
Education and Certifications:
- Bachelor’s degree and experience in direct customer service or account management
If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!
TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
