Project Specialist 2 - C05 - MUMBAI

Job Background/Context:           

The Third-Party Management (TPM) Risk and Performance Analyst will join Citi’s Enterprise Third Party Management group, which is accountable for the end-to-end Third-Party Management program at Citi, for internal Third Parties, also known as Inter-Affiliates.

The Internal Oversight and Operations team, within Enterprise TPM, provides operational support, process guidance, and quality control oversight to businesses across Citi, leveraging a central utility infrastructure, standardized processes and operating procedures in order to execute robust risk management activities throughout the third-party management life cycle.

This position is a part of the Internal Oversight and Operations team, and focuses on supporting activities related to internal third parties such as; ensuring Intra-Citi Service Agreements (ICSA) are in place to cover all Intra-Citi Services which is determined under local or U.S. Tax Law or other applicable regulations and; keeping track and drive the resolution in coordination with stakeholder of ICSA rejections; in order to provide the corresponding guidance to get contracts actioned accordingly with the applicable resolution steps.

Responsibilities:

• Support oversight of Third Party relationships to verify that the governance, risk, and control oversight activities are performed and completed in a timely manner.
• Work with stakeholders to understand information needs, identify suitable data and provide guidance based on standard procedures. Able to educate sectors/businesses on proper use of TPM framework, procedures and tools in alignment to our Third party management policy.
• Act as subject matter expert (SME) to senior stakeholders and /or other team members to help them understand TPM Policy requirements. Communicate with business stakeholders and functional areas to build and maintain strong partnerships.
• Resolve TPM Process-level escalations coming from internal partners.
• Develop an end-to-end understand of team processes and execute operational processes in line with the team’s business strategy and objectives.
• Demonstrate ability to work individually and successfully complete daily, weekly & monthly assigned targets for the process area.
• Conduct timely escalation of dependencies to direct manager to provide updates in the agreed basis (daily, weekly, monthly)
• Able to manipulate and analyse large data using Microsoft Excel.
• Identify opportunities for better control and productivity enhancement through various process reengineering initiatives and automation projects including but not limited to Robotic Process Automations..
• Understand the type of services provided to affiliates and any applicable country exception to provide accurate guidance while resolving rejections or any stakeholder inquiry (understand special handling cases)
• Participate in daily, weekly huddles and meetings, contribute productively with inputs basis key learnings from respective process.
• Strong verbal and written communication and diplomacy skills are required in order to exchange potentially complex/sensitive information.

Qualification:

• 2-4 years of relevant experience
• Ability to work on multiple tasks simultaneously
• Good communication skills
• Proficiency in Microsoft Office, especially Word, Excel, and Outlook
• Ability to meet established performance standards

Education:

• High School diploma or equivalent

------------------------------------------------------

Job Family Group:

Project and Program Management

------------------------------------------------------

Job Family:

Project Management

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting