Prompt Specialist

About Frontier

Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York based, fast-growing, fully-remote, 150-person company that has most of our team in India and Philippines. A few years ago Fresh Prints started helping other fast-growing companies build their teams. We got so good at it that we decided to spin out a new company to focus exclusively on that and call it Frontier.

Here at Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them into the best companies. If you like one of the Frontier roles, and you apply, and you’re accepted, we’ll screen you with a couple of internal interviews, and will work on getting you an interview for a full-time job within the month. Think of us as your personal talent agent, and good luck with the application :)

About the client

Balto’s mission is to power a new era of knowledge work in the contact center, and we're creating awesome technology to do just that. If you're excited by the opportunity to join a dynamic team initiating a technological revolution in Real-Time Guidance, Balto is for you.
More than just a company, Balto is a community. A community committed to empowering each of our members. This mission is at the heart of our organization. As a member of our Technical Success team, you’ll act as the voice of the user, drive efficient implementation & product engagement from onboarding to continued adoption, and investigate solutions for complex technical issues. 

Role Overview:

As an AI Prompt Specialist, you will play a pivotal role in optimizing and refining the interaction between AI systems and their users. You will be responsible for crafting and testing precise, clear, and effective prompts that guide AI models, such as ChatGPT, to deliver high-quality, relevant responses in line with business objectives. This is a unique opportunity to be at the forefront of a new field in AI and to work directly with large language models (LLMs).

Responsibilities

• Develop, refine, and test prompts to ensure optimal output from AI systems in various use cases.
• Collaborate closely with cross-functional teams, including Quality Assurance and Product, to align AI outputs with business goals.
• Conduct quality assurance on AI outputs to identify areas for improvement and ensure consistency.
• Leverage LLMs like ChatGPT to enhance the efficiency of our contact center operations.
• Provide regular feedback to improve the AI’s understanding of different input scenarios.
• Document and share prompt-writing best practices across teams.
• Stay updated with the latest trends in AI and prompt engineering to continually improve processes.

Job specific requirements

• 1-2 years of experience in a Quality Assurance role within a contact center or a related field.
• Proficiency in working with large language models (LLMs) like ChatGPT, with a strong interest in AI.
• Excellent written communication skills and the ability to create detailed, clear, and structured prompts.
• Strong analytical and problem-solving skills.
• Familiarity with office productivity tools like Google Sheets, Slack, Zoom, and Gmail.
• Attention to detail and a commitment to delivering high-quality work.

Bonus Skills:

• Basic programming knowledge (familiarity with Python or other languages is a plus).
• Experience in AI-driven applications or tools.
• Strong problem-solving skills akin to those required in programming, even if not a formal programmer.

Compensation & Benefits

• Competitive monthly salary 
• A robust vacation and PTO schedule
• You will be working in the US shift timings

Location - India or the Philippines (Remote)