Perform quality audits of AR transactions (cash application, billing, collections, deductions), prepare scorecards and dashboards, analyze audit trends, identify process gaps, drive root cause analysis and corrective actions, ensure compliance with SOPs/client guidelines, and collaborate with Operations and Training on improvements.
Job Title: Quality Analyst – Accounts Receivable (AR)
Location: Gurugram / Onsite
Experience: 2–5 Years
Employment Type: Full-TimeJob Summary
Location: Gurugram / Onsite
Experience: 2–5 Years
Employment Type: Full-TimeJob Summary
We are seeking a detail-oriented and analytical Quality Analyst (AR) to monitor, evaluate, and improve the quality of Accounts Receivable processes. The ideal candidate will be responsible for conducting quality audits, identifying process gaps, ensuring compliance with client requirements, and driving continuous improvement initiatives to enhance AR performance and accuracy.
Key Responsibilities- Conduct quality audits of AR transactions, including cash applications, billing, collections, deductions, and dispute management.
- Review team performance against established quality standards and SLAs.
- Identify process deviations, errors, and compliance gaps and provide actionable feedback.
- Prepare and maintain quality scorecards, audit reports, and performance dashboards.
- Analyze trends from audit findings and recommend process improvement opportunities.
- Collaborate with Operations, Team Leads, and Training teams to address quality concerns.
- Monitor adherence to client guidelines, internal controls, and SOPs.
- Facilitate calibration sessions and ensure consistency in audit evaluations.
- Support root cause analysis (RCA) and corrective action plans.
- Participate in quality improvement projects and governance meetings.
- Bachelor's degree.
- 2–5 years of experience in Accounts Receivable (AR) operations and quality auditing.
- Strong understanding of Order-to-Cash (O2C) and AR processes.
- Knowledge of collections, cash application, billing, dispute resolution, and deductions management.
- Proficiency in MS Excel, PowerPoint, and reporting tools.
- Strong analytical, communication, and stakeholder management skills.
- Experience with ERP systems such as SAP, Oracle, or NetSuite.
- Knowledge of Lean Six Sigma or quality management methodologies.
- Experience in BPO/Shared Services/Global Business Services environment.
- Ability to handle multiple priorities in a fast-paced environment.
- Attention to Detail
- Problem Solving
- Data Analysis
- Process Improvement
- Coaching & Feedback
- Customer Focus
- Collaboration & Teamwork
- Competitive compensation and benefits.
- Career growth and learning opportunities.
- Collaborative and inclusive work culture.
- Exposure to global finance operations and best practices.
Interested candidates can apply by sharing their updated resume and relevant AR Quality experience details.
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