JPMorganChase Logo

JPMorganChase

Quality Analyst - Bilingual (Mandarin)

Job Posted 19 Days Ago Posted 19 Days Ago
Be an Early Applicant
Hybrid
Manila, Metro Manila, National Capital Region
Mid level
Hybrid
Manila, Metro Manila, National Capital Region
Mid level
The Quality Analyst will perform quality assessments, monitor client interactions, drive issue remediation, and collaborate with team members to ensure compliance and improve processes.
The summary above was generated by AI
Job Description
Join our COS - Global Quality Management team for Commercial Card Client Service to monitor client interactions and provide independent reviews of employee actions and business processes. Bring your expertise in quality assessments to drive remediation and ensure adherence to Standard Operating Procedures. Unlock your potential for career growth and make a significant impact on our quality management strategies.
As a Quality Analyst - Bilingual (Mandarin) within the COS - Global Quality Management team for Commercial Card Client Service, you will monitor client interactions and provide independent reviews of employee actions and business processes. You will perform quality assessments to ensure accuracy and adherence to Standard Operating Procedures, enter quality reviews into ACES for tracking and reporting, and promote remediation of issues by engaging appropriate resources to mitigate risk with urgency. You will articulate key findings to Client Operations business partners and senior leaders, escalating issues as needed, and provide feedback on quality performance metrics and regular reporting to the LOB. You will collaborate with fellow Quality Analysts to determine best practices, identify gaps in the audit process, and present improvement plans to management. You will keep abreast of current regulatory requirements applicable to responsibilities, develop strong knowledge of operational processes, and participate and/or lead quality-related projects.
Job Responsibilities:
  • Perform quality assessments to ensure accuracy and adherence to Standard Operating Procedures.
  • Enter quality reviews into ACES for tracking and reporting.
  • Drive remediation of issues by engaging appropriate resources to mitigate risk with urgency.
  • Articulate key findings to Client Operations business partners and senior leaders, escalating issues as needed.
  • Provide feedback on quality performance metrics and regular reporting to the LOB.
  • Collaborate with fellow Quality Analysts to determine best practices.
  • Identify gaps in the audit process and present improvement plans to management.
  • Keep abreast of current regulatory requirements applicable to responsibilities.
  • Develop strong knowledge of operational processes.
  • Participate and/or lead quality-related projects.

Required Qualifications, Capabilities, and Skills:
  • Ability to execute qualitative and quantitative analysis and draw conclusions.
  • Strong communication and negotiation skills; ability to present findings independently.
  • Ability to review documentation and provide summary overviews and trending analysis.
  • Demonstrate critical thinking skills, solve problems creatively, and meet deadlines.
  • Control-focused to ensure output meets audit requirements.
  • Adaptable, flexible, and able to deal with ambiguity.
  • Strong Excel skills.

Preferred Qualifications, Capabilities, and Skills:
  • Experience in Financial Services, Risk Management, or Wholesale Payments is a plus.
  • Familiarity with ACES tracking and reporting systems.
  • Experience in quality management or audit processes.
  • Advanced problem-solving and analytical skills.
  • Strong ability to build relationships and influence others to achieve desired outcomes.

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Top Skills

Aces
Excel

Similar Jobs at JPMorganChase

Yesterday
Hybrid
Manila, Metro Manila, National Capital Region, PHL
Mid level
Mid level
Financial Services
The Fund Servicing Analyst is responsible for the accuracy of financial statements and NAV calculations for various funds, managing day-to-day operations, and ensuring adherence to accounting processes.
Top Skills: BloombergJp Morgan System Validation
Yesterday
Hybrid
Manila, Metro Manila, National Capital Region, PHL
Junior
Junior
Financial Services
The Client Onboarding Analyst manages the onboarding process for cash management clients, ensuring effective communication and project tracking while enhancing service delivery and client experience.
Top Skills: ExcelMs Office Tools: OutlookVarious Desktop And Internet Based ApplicationsWord
Yesterday
Hybrid
Manila, Metro Manila, National Capital Region, PHL
Senior level
Senior level
Financial Services
Manage trade capture, validation, review, and regulatory reporting for mutual fund clients, ensuring accurate valuations and compliance. Serve as domain expert and provide leadership for team operations.
Top Skills: Invest One Accounting SystemMS Office

What you need to know about the Chennai Tech Scene

To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
By clicking Apply you agree to share your profile information with the hiring company.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account