Audit travel consultant calls, emails, and chats; review GDS queue handling and hotel booking platform usage; validate ticket exchanges, reissues, and refunds per fare rules; ensure compliance with airline, visa, and company SOPs; identify service gaps and recommend corrective actions; analyze travel workflows for inefficiencies.
- Monitor and audit travel consultant interactions (calls, emails, chats) for quality and compliance
- Audit handling of GDS queues (Re-shop, Navigation, Ticketing) to ensure timely and accurate action
- Validate consultant expertise in ticket exchanges, reissues, and refunds as per airline fare rules
- Review usage and accuracy within hotel booking platforms such as Hotel Hub or similar systems
- Ensure compliance with airline policies, visa requirements, and company SOPs
- Identify service gaps and recommend corrective and preventive actions
- Analyze travel service workflows (e.g., bookings, rebooking, cancellations, refunds) for inefficiencies.
- Graduate in any stream
- Diploma in Travel & Tourism preferred and Diploma in Fares & Ticketing preferred
- Hands-on experience to manage Travel Products
- Monitor and audit travel consultant interactions (calls, emails, chats) for quality and compliance
- Audit handling of GDS queues (Re-shop, Navigation, Ticketing) to ensure timely and accurate action
- Validate consultant expertise in ticket exchanges, reissues, and refunds as per airline fare rules
- Review usage and accuracy within hotel booking platforms such as Hotel Hub or similar systems
- Ensure compliance with airline policies, visa requirements, and company SOPs
- Identify service gaps and recommend corrective and preventive actions
- Analyze travel service workflows (e.g., bookings, rebooking, cancellations, refunds) for inefficiencies.
- Graduate in any stream
- Diploma in Travel & Tourism preferred and Diploma in Fares & Ticketing preferred
- Hands-on experience to manage Travel Products
Higher Education Diploma with 1 - 2 years of relevant experience
EXL Chennai, Tamil Nadu, IND Office
Chennai, India
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What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
