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About this role:
Wells Fargo is seeking a Quality Assurance Manager
In this role, you will:
- Manage a team of Quality Assurance Analysts
- Ensure standards are created and maintained including creation of approaches and plans to correct problems
- Ensure corrective action and change management of issues requiring improvement or redesign
- Direct the performance of analyses on budget, products, processes, or programs
- Assist with program development, including framework and measurement of effectiveness
- Ensure the establishment of root cause and development of comprehensive reports and recommendations
- Conduct routine to moderately complex research of the business, including monitoring methodology, quality scorecards, and comprehensive reporting
- Assist with development of service level agreements and other departmental initiatives, such as technology or reporting improvements
- Assist with branch or office inspection program development, including procedures, measurement of effectiveness, and key process changes
- Coach staff to ensure resolution of complex issues where expertise is required to interpret and administer policies, guidelines or processes
- Conduct routine to moderately complex research of the business, including monitoring methodology, quality scorecards, and comprehensive reporting
- Provide oversight in daily operations
- Establish effective relationships with peers, partners, and business and support function leaders to ensure effective collaboration, policy development, and compliance
- Partner with offshore partners to ensure execution meets our business needs
- Represent the department on broader initiatives
- Establish effective relationships with peers, partners, and business leaders to ensure effective collaboration
- Ensure effective communication strategy and adherence to company and unit policies, procedures and practices
- Manage allocation of people and financial resources for Quality Assurance
- Mentor and guide talent development of direct reports and assist in hiring talent
Required Qualifications:
- 4+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 2+ years of Leadership experience
Desired Qualifications:
- 4+ years of Change Implementation/QA Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 2+ years of Leadership experience
- Familiarity with Agile/Scrum, JIRA, ALM (or any other test management tool)
- Good to have IVR or Banking domain experience\Wholesale operations
- Ability to implement a solution and communicate, in clear business terms, the benefits of the proposed risk management approach
- Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
- Ability to interact with integrity and a high level of professionalism with all levels of team members and management
- Ability to create and improve process through strategic thinking
- Testing experience
- Quality Control experience
Job Expectations:
- Quality Assurance Analysts who perform in-line review of numerous business processes.
- Analyze control performance, solve problems and make recommendations for business process enhancements based upon identification and understanding of opportunities.
- Engage with external law firms to understand the external regulatory and operating environment, and act upon these learnings to improve control performance.
- Produce and deliver routine report-outs, identify and align to bank best practices and regularly present results to various stakeholders.
- May participate in audits, exams or reviews of the department or its business processes. May participate or lead in special projects and change initiatives as necessary.
Posting End Date:
13 Apr 2025
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
