Quality Assurance Performance Tester - Policy

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WHO WE ARE:

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.

Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.

We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location.

If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”!

To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter. 

Title: Performance Testing Manager

WHAT YOU’LL DO:

As the Performance Testing QA Lead/Manager in Professional Services, you will play a pivotal role in leading and managing the performance QA testing efforts for a Cloud Native environment. You will work closely with project teams and stakeholders to design, create and execute performance test plans/test approaches and communicate test results with stakeholders and customers.

Key Responsibilities:

• Design and create performance test plans and approaches, including load, stress, endurance and scalability tests.

• Develop and implement performance testing strategies and methodologies, with a strong focus on utilizing JMeter and other relevant tools.

• Define performance testing objectives, goals, and KPIs.

• Champion the automation of performance testing processes to ensure rapid and reliable testing of cloud-based products.

• Serve as the subject matter expert in performance testing tools and techniques, particularly JMeter.

• Oversee the design and execution of performance tests, including load, stress, and scalability testing, while leveraging JMeter expertise.

• Foster a culture of collaboration, knowledge sharing, and continuous improvement within the performance testing team.

• Work closely with the Performance QA team. Ensure that the team follows the testing standards, guidelines, and testing methodology as specified in the testing approach.

• Effectively communicate and collaborate with cross-functional teams and customers.

• Act as a thought leader by providing guidance and mentorship to team members and sharing insights with the broader organization.

• Maintain comprehensive documentation of performance testing processes, test plans, and results.

• Prepare and present regular performance testing results to stakeholders.

WHAT YOU’VE DONE:

• Proven experience of 10+ years in performance testing and engineering, with a strong background in using performance testing tools, especially JMeter and Azure Load Testing.

• Previous experience in a leadership role.

• Experience in leading performance testing.

• Experience/knowledge of software development life cycle, especially Azure DevOps.

• Excellent communication and interpersonal skills, with the ability to work collaboratively across geographically dispersed teams.

• Experience using and managing defect-tracking systems.

• Experience with implementation of Duck Creek solutions for Policy/Billing/Claims desired.

• Experience with testing cloud-based products and services.

Activities/Tool Experience:

• JMeter Scripting – Must Have

• Experience with any monitoring tools - Must Have

• Dynatrace and dashboards - Must Have

• RCA for Perf Issues - Must Have

• SQL Deadlock and Profiling - Must Have

• Trace Processing - Must Have

• NFR Collection - Must Have

• Baseline / Benchmarking test and reports - Must Have

• Base Perf DB Creation - Must Have

• Foglight - Nice to Have

• Grafana - Nice to Have

• Memory Dump and Thread level reports - Nice to have

• Database Maintenance and optimization - Nice to Have

• Identify Environmental Issues - Nice to Have

• Loadbalancer knowledge - Nice to Have

• Browser Developer tools and utility - Nice to Have

• Fiddler - Nice to Have

• POC of Perf tools - Nice to Have

WHAT WE STAND FOR:

Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems. As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status.

We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead.

To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/. 

Please let us know if you encounter accessibility barriers with our web content by sending an email to [email protected]. 

Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes.

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