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HealthPlanOne's mission is to help people find the right health insurance at the right price, so they live healthier lives. We are committed to making the shopping process simpler. Our mission has never been more important than it is today.
The Quality Assurance Specialist will monitor, evaluate and score agent calls for compliance and quality assurance.Supervisory Responsibilities:
- None
Duties/Responsibilities:
- Evaluates/audits calls and evaluate the quality of each call based on the quality guidelines and standards
- Score each call based on compliance criteria
- Perform other related duties as assigned
Required Skills/Abilities:
- High school diploma or equivalent
- Excellent written and oral communication
- Ability to work under set production goals
- Accurate data recording
- Analytical, organized and detail oriented
- Excellent proofreading skills
- Knowledge of Excel and Outlook
- Knowledge of CMS
Preferred Skills/Abilities:
- Associate degree in business or related field
- Quality assurance analyst/evaluator experience or a current and valid Life, Health and Annuity License (215)
- Exposure to Medicare and other insurance products
- Bilingual speaking skills (English and Spanish)
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer, typically in a cubicle environment (constant noise, fluorescent overhead lighting)
- Able to wear headset for duration of shift
Equal Employment Opportunity (EEO) is a fundamental principle at HealthPlanOne, where employment is based upon personal capabilities and qualifications. HealthPlanOne does not discriminate because of actual or perceived sex, sexual orientation or preference, gender identity, gender, transgender, race, color, religion, national origin, creed, citizenship status, ancestry, age, marital status, pregnancy, childbirth or related medical conditions, medical conditions including genetic characteristics, mental or physical disability, military and veteran status, or any other protected characteristic as established by law. HealthPlanOne requires the necessary drug testing and background checks as part of our pre-employment practices. If you need assistance or an accommodation due to a disability, please contact us to request accommodation at accommodations@hpone.com
