Leads quality control and process improvement initiatives for customer-facing operations. Analyzes data, failure trends, and root causes; drives Kaizen implementations and systemic resolutions; improves order fulfillment, dispute management, returns, and customer experience processes. Collaborates cross-functionally, supports service-entry processes, and applies electronics manufacturing, ERP, Six Sigma, troubleshooting, and analytical expertise.
As a Customer Quality Lead – Quality Control Analyst here at Honeywell, you will play a critical role in providing advanced engineering support and driving process improvement initiatives to optimize operations and enhance efficiency. You will collaborate with cross-functional teams to develop and implement innovative solutions that improve product quality, reduce costs, and ensure compliance with industry standards.
You will report directly to our Technical Services Leader, and you’ll work out of our Gurgaon, India location on a Hybrid work schedule.
In this role, you will impact on the success of CX operations by managing complex engineering challenges, leading continuous improvement projects, and supporting the delivery of high-quality solutions that meet customer and business needs.
At Honeywell, our people leaders play a critical role in developing and supporting our employees to help them perform at their best and drive change across the company. Help to build a strong, diverse team by recruiting talent, identifying and developing successors, driving retention and engagement, and fostering an inclusive culture.
Responsibilities- Lead and support process improvement initiatives to drive end-to-end improvements.
- Analyze data to identify opportunities for improvements, failure trends, and root causes.
- Identify areas for improvement in customer interfacing processes like Order Fulfillment, Dispute Management and Returns Processes.
- Identify and drive implementation of Kaizens to optimize operational processes.
- Collaborate with cross-functional teams to streamline processes and enhance the overall customer experience.
- Implement systemic resolutions to address process/ product gaps and improve efficiency.
- Support and Lead In Service and Entry Into Service Processes and MOS
- Bachelor’s degree from an accredited institution in a technical discipline or related field.
- Six Sigma Green Belt certification.
- Minimum 2-3 years of experience in process improvement or related roles.
- Strong analytical and problem-solving skills.
- Fundamental knowledge of electronics manufacturing, assembly & troubleshooting process.
- Working Experience and proficient in handling ERP Tools such as SAP, Oracle etc.
- Effective communication and interpersonal skills.
- Proficient in handling GenAI and Power BI Tools.
- Proficient in carrying out troubleshooting and programming of electronic security products.
- Master’s degree in engineering/ project management
- Six Sigma Black Belt certification
- Professional experience in Customer Experience, Quality, Technical Support functions.
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