Leads quality engineers in planning, testing strategy, ecosystem integration, and application lifecycle quality. Defines testing methodologies, metrics, execution processes, and defect resolution practices. Mentors team members, collaborates cross-functionally, monitors quality outcomes, drives continuous improvement, and serves as a subject matter expert in Genesys Voice Platform testing.
Project Role : Quality Engineering Lead
Project Role Description : Leads a team of quality engineers through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality across the application lifecycle. Applies business and functional knowledge to develop end-to-end testing strategies through the use of quality processes and methodologies. Applies testing methodologies, principles and processes to define and implement key metrics to manage and assess the testing process including test execution and defect resolution.
Must have skills : Genesys Voice Platform
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Quality Engineering Lead, you will guide and coordinate a team of quality engineers, fostering collaboration across various disciplines to enhance project delivery and ensure high standards throughout the application lifecycle. Your day involves strategic planning, integrating diverse systems, and overseeing the implementation of comprehensive testing approaches. You will focus on aligning business objectives with quality goals, managing workflows, and continuously improving processes to support efficient test execution and timely resolution of issues. This role requires a proactive approach to leadership and a commitment to driving excellence in quality assurance activities.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Lead and mentor team members to enhance their skills and performance.
- Collaborate with cross-functional teams to ensure seamless integration of quality processes.
- Monitor and report on key quality metrics to stakeholders for informed decision-making.
- Drive continuous improvement initiatives to optimize testing efficiency and effectiveness.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Genesys Voice Platform.
- Experience in designing and implementing comprehensive testing strategies for complex applications.
- Strong knowledge of quality assurance methodologies and defect management processes.
- Ability to analyze and interpret testing metrics to improve quality outcomes.
- Familiarity with automation tools and frameworks relevant to voice platform testing.
- Excellent problem-solving skills with a focus on delivering practical solutions.
Additional Information:
- The candidate should have minimum 3 years of experience in Genesys Voice Platform.
- This position is based at our Chennai office.
- A 15 years full time education is required.
15 years full time education
Project Role Description : Leads a team of quality engineers through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality across the application lifecycle. Applies business and functional knowledge to develop end-to-end testing strategies through the use of quality processes and methodologies. Applies testing methodologies, principles and processes to define and implement key metrics to manage and assess the testing process including test execution and defect resolution.
Must have skills : Genesys Voice Platform
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Quality Engineering Lead, you will guide and coordinate a team of quality engineers, fostering collaboration across various disciplines to enhance project delivery and ensure high standards throughout the application lifecycle. Your day involves strategic planning, integrating diverse systems, and overseeing the implementation of comprehensive testing approaches. You will focus on aligning business objectives with quality goals, managing workflows, and continuously improving processes to support efficient test execution and timely resolution of issues. This role requires a proactive approach to leadership and a commitment to driving excellence in quality assurance activities.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Lead and mentor team members to enhance their skills and performance.
- Collaborate with cross-functional teams to ensure seamless integration of quality processes.
- Monitor and report on key quality metrics to stakeholders for informed decision-making.
- Drive continuous improvement initiatives to optimize testing efficiency and effectiveness.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Genesys Voice Platform.
- Experience in designing and implementing comprehensive testing strategies for complex applications.
- Strong knowledge of quality assurance methodologies and defect management processes.
- Ability to analyze and interpret testing metrics to improve quality outcomes.
- Familiarity with automation tools and frameworks relevant to voice platform testing.
- Excellent problem-solving skills with a focus on delivering practical solutions.
Additional Information:
- The candidate should have minimum 3 years of experience in Genesys Voice Platform.
- This position is based at our Chennai office.
- A 15 years full time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Accenture Chennai, Tamil Nadu, IND Office
Chennai, India
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What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
