Monitor and evaluate customer interactions (calls, emails, chats) for quality and compliance, report findings, participate in calibration sessions, support scoring consistency, maintain program knowledge, and drive continuous improvement initiatives.
Job Title:
Quality Evaluator with GermanJob Description
The Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards and providing insight to customers to contribute to program performance improvements.🛠️ Key responsibilities- Monitor and evaluate customer interactions: Review calls, emails, and chats for quality, accuracy, and compliance
- Share feedback and insights: Report evaluation results and identify improvement opportunities
- Support scoring consistency: Take part in calibration sessions with Quality, Operations, and clients
- Maintain program knowledge: Stay up to date with processes, products, and quality guidelines
- Drive continuous improvement: Support quality initiatives, operational improvements, and training needs
- Experience: +1 year in a similar role, ideally in BPO or call center environment
- Languages: Fluent in German and English (at least C1 level) - both verbal and written.
- Skills: Strong attention to detail, Good communication skills, Ability to multitask and meet deadlines, Microsoft Office proficiency
- Location: Availability to work from our Katowice office
- Comprehensive benefits package, including access to MyBenefit system, private healthcare (Luxmed), and life insurance.
- Access to e-learning platforms.
- Employee Assistance Program (psychological, managerial, legal, and financial counselling).
- Free language classes.
- Interesting events, contests, lotteries, and much more.
- Stable full-time employment based on an employment contract.
Location:
POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13Language Requirements:
English, German (Required)Time Type:
Full time2026-11-03Similar Jobs
Blockchain • Fintech • Mobile • Payments • Software • Financial Services
The role involves supporting integration and sales of Square's Developer Platform, collaborating with partners, and advising on solutions for sellers.
Top Skills:
Full-Stack DevelopmentRestful ApisSaaS
Artificial Intelligence • Enterprise Web • Software • Design • Generative AI
Partner with Account Executives to design and demonstrate Webflow solutions for Enterprise customers. Lead discovery, solution design, technical validation, demos, workshops, and business case development. Influence product direction, run cross-functional initiatives, and travel up to 25% while supporting multiple active opportunities.
Top Skills:
AIAPIsCSSHTMLJavaScriptWebflow
Artificial Intelligence • Legal Tech
Embed with customers to design, build, and deploy GC AI integrations into legal workflows. Develop production-grade API/webhook integrations, troubleshoot deployments, create reference implementations and documentation, and feed product insights back to Engineering to improve the platform. Travel to customer sites up to 25% as needed.
Top Skills:
APIsLlmsPythonSdksTypescriptWebhooksWorkflow Automation
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
