Quality Manager

Key Responsibilities

• Oversee quality control and assurance activities for mills within their purview.
• Streamline and develop workflows/SOPs and conduct regular audits and inspections to ensure adherence to quality standards.
• Drive corrective and preventive actions to minimise quality issues and strengthen the effectiveness of the fortification process.

Quality Data, Reporting & Improvement

• Analyse and consolidate quality data to identify trends, variances, and areas for improvement.
• Prepare periodic reports for internal and external stakeholders, including funders, and monitor data quality across tools such as SurveyCTO.
• Support audits, research, and other initiatives to strengthen quality systems and data processes.

Team Management & Capacity Building

• Manage team members in their assigned regions, providing clear expectations, workload support, and formal and periodic feedback, and escalating performance concerns to leadership when required. 
• Conduct interviews with prospective candidates and support the hiring process 
• Support the L&D and wellbeing of team members and deliver relevant quality assurance training and capacity-building initiatives.

Project Management & Coordination

• Develop and execute project plans, aligning stakeholders, responsibilities, deliverables, and timelines.
• Monitor progress, coordinate meetings and action items, and maintain up-to-date project documentation.
• Coordinate with external vendors

Organisational Responsibilities & Problem Solving

• Review approval requests in line with SOPs and ensure outputs meet FH quality standards before sign-off or external sharing.
• Proactively identify challenges, develop data-driven solutions, and document key decisions and learnings.

• Driving the rollout of AI-based Iron Spot Testing (IST) at scale, coordinating field adoption, training Quality Officers, troubleshooting implementation gaps, and tracking performance metrics 
• Implementing improvements in premix inventory management across mills to ensure no premix is utilized beyond expiry, and ensuring standardized adoption of SOPs across all regions

Skills, Knowledge and Expertise

• Fluency in English and Hindi (written and spoken) 
• Willingness to travel up to 30% of working days within India
• Proven experience working with cross-functional teams and managing projects. 
• Expertise:
  • Bachelor's or higher degree in a related field (food technology, milling engineering, biotechnology, nutrition sciences, chemistry, or another related field).
  • Substantial experience in quality assurance and control, preferably in the food industry or public health sector.
  • In-depth knowledge of food safety regulations, quality standards, and best practices.
• Execution:
  • Strong organisational and prioritisation skills.
• Collaboration:
  • Excellent people management skills, and ability to foster a positive work culture. 
  • Excellent teamwork skills.
• Communication:
  • Outstanding written and verbal communication skills, able to relay important quality assurance and impact findings in an accessible way.
• Problem-solving:
  • Strong creative problem-solving skills, with the ability to make data-driven decisions when presented with complex problems. 
• Growth Mindset:
  • Eager to learn from adversity and setbacks and use those insights to improve their work.

• Experience working with remote team members
• Experience working independently
• Experience working in an NGO or in the development sector
• Enthusiasm about our opportunity to improve people’s lives
• Prior experience managing teams in a growing organisation

Benefits

• Opportunities for career growth: 
  • Whether you’re early in your career or bringing years of experience, we offer opportunities to take on new responsibilities, build your skills, and grow into leadership roles. We support professional development through feedback, mentorship, and learning resources.
• Flexible work hours:
  • We understand that everyone works differently. Fortify Health offers flexible working hours to help you manage your time effectively and maintain a healthy work-life balance.
  • This role also offers remote or hybrid work options, depending on the nature of work activities.
• Inclusive and supportive culture:
  • We foster a collaborative and respectful work environment where diverse perspectives are valued.
  • Our team is supportive and mission-driven, united by a shared commitment to improve public health through wheat fortification. 
• Meaningful, impact-driven work:
  • Your work at Fortify Health will directly contribute to improving nutrition and health for millions of people. We focus on high-impact, evidence-based solutions, and every team member plays a role in driving our mission forward.
• Transparent and structured systems:
  • We strive for clarity in how we work. From performance reviews to team communications, we use structured systems to ensure that expectations are clear, feedback is regular, and growth pathways are visible.
• Learning and Development:
  • Team members have access to resources for professional development, including training, workshops, and mentorship opportunities.
  • We actively support upskilling and cross-functional learning to help team members expand their capabilities.

About
Fortify Health has a vision for a healthier world where everyone has the micronutrients they need to survive and thrive. We work toward this by enabling access to micronutrient-rich wheat flour to reduce and prevent iron deficiency anaemia. We currently work in eight regions in India but are planning to expand to new regions in the coming years.Fortify Health operates through three work streams:Open Market Support: We support millers to cost-neutrally fortify chakki atta in the open marketGovernment Partnership Support: We work with governments in India to mainstream wheat flour fortification through social safety net programsEvidence Generation: We conduct monitoring and evaluation of activities to inform the public about the value of food fortificationHow we workWe take a data-driven approach to our work, heavily focusing on how we can have the most impact possible with the resources we have. This forms a core part of our organisational ethos. At Fortify Health, we value each of our team members and support their career development. Since we are a remote organisation, our HR team organise regular online socials to build team cohesion.