Quality Manager

ROLE SUMMARY:

Quality Manager will be responsible for the Site QA/QC program and will play an active leadership role in highly engineered manufacturing environment. Quality Manager will also lead or support multiple of initiatives including, but not limited to, CI initiatives related to Quality KPIs, QMS improvements, supplier quality management processes and internal audit. This individual must have a strong background in quality management and proven track record of leadership in the quality function within large industrial manufacturing organizations. Need to be able to work with associates at all levels of the organization (specially on the factory shop and office floors).

PRINCIPAL ACCOUNTABILITIES:

• Lead Site Quality Program and Cost of Quality. 
• Lead Customer complaints / Escapes problem solving.
• Champion quality cultural change in the facility aligned with Flowserve values & behaviors.
• Responsible for QC incoming, in-process and final inspection for the site.
• Manage and improve Quality KPIs (Non-conformances, Rework, Scrap, First Pass Yield, Escapes, Warranties, Corrective Actions).
• Report KPIs, Global Corrective Actions and support with corporate data requests.
• Implement Zero Defect Program and support Customer Experience in the site as per Corporate Guidelines.
• Maintain all Quality certifications for the business (ISO 9001:2015, others site specific)
• Maintain compliance with Flowserve Global Procedures and industry regulations & requirements.
• Support external customer audits.
• Launch continuous improvement initiatives based on the KPIs results and support CI initiatives at site.
• Lead, facilitate and coach Problem Solving (RCA/CA/PA) for the facility.
• Partner with Supplier Performance Group to assure suppliers quality and performance.
• Perform “Talent & Performance” reviews for Quality Team and support Organizational Health initiatives.
• Provide coaching and direction for Site Leadership regarding Quality.
• Understand and interpret P&L and key financial indicators to make well-balanced decisions regarding expenses/costs that take into account multiple considerations.

REQUIRES THE ABILITY TO:

• Use project management tools to ensure effective and timely completion of project milestones.
• Ensure export compliance.
• Use detailed process mapping tools to define and analyze quality management workflows.
• Interact & guide the other functional areas including manufacturing, purchasing, engineering, production, and field service/repair to evaluate failure trends, product quality problems, and quality issues.
• Evaluate existing quality processes and systems for effectiveness and improvement opportunities.
• Support quality system deployment plans given multiple system deployments with other functions (ERP, PLM, SIOP, etc.).
• Interact with customers and suppliers on quality issues plus resolution of any problems within process and final product acceptance.
• Provide input, guidance and coaching to site leadership team to ensure continuous improvement.
• Communicate effectively in both verbal and written form with a wide variety of customers including both internal and external to Flowserve. Communicate effectively with associates at all levels, from the factory floor to executives at Flowserve and Customers.
• Be able to perform and coach others in data analysis and perform root cause analysis.
• Initiate, formulate and implement new business practices within a specific discipline while managing the development and/or delivery of a significant element of the organization's change management program.
• Develop and/or deliver budget plans with guidance from senior colleagues.
• Gains the confidence and trust of others through honesty, integrity, and authenticity.

REQUIRED QUALIFICATIONS:

• Bachelor’s degree in engineering field (manufacturing, industrial, or mechanical)
• Minimum 20 years of experience in Quality as Quality Manager.
• Previous experience in metal-mechanic industries and similar business.
• Management experience with ISO 9001:2015 quality systems (certification audits).
• Skilled in Team Oriented Problem Solving (8D, A3, RCA/CA/PA tools, able to teach and coach).
• Prior experience leading/managing PFMEAs, Process Capability, SPC
• Lean Six Sigma Black Belt or Certified Quality Engineer or equivalent
• Skilled in data analysis and quality KPI performance management.
• Supplier Quality Assurance experience.
• Organizational and planning skills
• Able to understand P&L / financials.
• Proficient in Microsoft Office
• If applicable: English bilingual, business conversation.
• If applicable: Experience managing Nuclear Quality program according to the corresponding standards.
• If applicable: Past experience using SAP/ORACLE (depending on the site ERP)

DESIRED QUALIFICATIONS:

• Manufacturing Quality Experience
• ISO 9001:2015 Lead Auditor.
• Master Black Belt Certification and Experience