The role involves driving process improvement and business transformation in customer service through Six Sigma and Lean methodologies, mentoring teams, and ensuring compliance with ISO standards.
JD Role : Participate in consulting assignments, identify and mentor Six Sigma and Lean projects, and drive process improvement activities and business transformation in the customer service vertical. Reports into : (RM Designation) AM/DM QPE Job Responsibilities : (Must have) (min 8 pointers & max 12) • Participate in PEx. consulting assignments • Identify and mentor Six Sigma and Lean projects • Conduct Value Stream Mapping/Process Mapping • Ensure compliance with ISO 9001/ 27001 standards • Drive process improvement activities • Lead business transformation initiatives • Promote and drive the Six Sigma culture and initiatives • Mentor Green Belt trainees • Recommend new/improvements to delivery models • Manage large scale transformation engagements Job Responsibilities : (Desired) (max 2) • Collaborate with cross-functional teams • Provide insights and recommendations to senior management Criteria : (Must have) (Max 4 pointers) • Six Sigma Green/ Black belt certification • Minimum 10 years of relevant work experience in process excellence • Experience in large scale transformation engagements • Good understanding of Lean Six Sigma Analysis tools • Knowledge of ISO 9001/27001 compliance Criteria : (Desired) (Max 2 pointers) • Experience in the customer service vertical • Proven track record of mentoring and developing teams Shifts timings: UK shift Week Off : 5 working days Transport : No
Top Skills
Iso 27001
Iso 9001
Lean
Six Sigma
Hexaware Technologies Chennai, Tamil Nadu, IND Office
MCN Nagar Ext, MCN Nagar Extension, Thoraipakkam, Chennai, Tamil Nadu, India, 600097
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To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
