Jade Global
R-102624 ServiceNow Sr Developer ITAM, CMDB & ITSM
Key Responsibilities
○ Technical Lead in implementing ServiceNow HAM Pro and SAM Pro modules along with CMDB, Discovery, Integrations, Model Management, lifecycle processes, normalization, workspace enablement, etc.
○ Leading a team of other ServiceNow developers/administrators, guiding and mentoring junior team members, and developing solutions across the full suite of ServiceNow offerings: IT Asset Management (HAM Pro, SAM Pro), IT Service Management (ITSM Pro and CMDB),
○ Planning, and implementing solutions for new features, capabilities, and system integrations with ServiceNow to address key user and/or system requirements.
○ Following leading/best practices for configuring, enhancing, and maintaining ServiceNow platform implementations across multiple ServiceNow modules including IT Asset Management (HAM Pro, SAM Pro), IT Service Management (ITSM Pro and CMDB),
○ Developing solutions across the ServiceNow platform to utilize automation and integration capabilities of ServiceNow, focused on leveraging business services using out of the box capabilities.
○ Participate or Lead weekly meetings with clients to discuss their needs and ensure current work assigned to team is progressing
○ Present, educate and persuade clients on best practices as it pertains to their ServiceNow environment
○ Coordinate with Subject Matter Experts for requests from clients when needed
○ Develop and execute ServiceNow roadmaps as defined and approved by the platform owner.
○ Document development, configuration and technical details & prepare training material
Required Experience / Skills
● ServiceNow CIS-HAM Certification
● ServiceNow CIS- ITSM Certification
● ServiceNow CIS-SAM Certification
● ServiceNow CSA Certification
● ServiceNow CMDB MicroCerts
● Java Script - 4+ Years
Additional Preferred Skills:
● Use of ServiceNow HAM Pro and/or SAM Pro in day to day roles
● Additional ServiceNow Certifications
● Flow designer • Business rules • Script includes
● GlideRecord and how to build efficient queries
● Client scripting vs Server side
● AJAX
● GlideRecord and how to build efficient queries
● Previous experience with MS SCCM/Intune
● Previous experience with JAMF
● Previous experience with Tanium
● ITIL V3 or V4 Foundations Certification
● Strong understanding of ITSM
● Strong Understanding of Hardware Asset Management processes
● Strong Understanding of Software Asset Management Processes
● Strong Understanding of Procurement processes and how they create/update assets
● Previous experience with ServiceNow CMDB
● Previous experience with ServiceNow CSDM
● IAITAM CAMP, CHAMP, or CSAM certification
● Agile Scrum and/or Kanban experience