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Jade Global

R-102624 ServiceNow Sr Developer ITAM, CMDB & ITSM

Job Posted 12 Days Ago Posted 12 Days Ago
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In-Office
3 Locations
Senior level
In-Office
3 Locations
Senior level
The role involves leading ServiceNow implementations in IT Asset Management and Service Management, mentoring junior developers, and collaborating with clients on solutions.
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R-102624 ServiceNow Sr Developer ITAM, CMDB & ITSM1

Key Responsibilities
○    Technical Lead in implementing ServiceNow HAM Pro and SAM Pro modules along with CMDB, Discovery, Integrations, Model Management, lifecycle processes, normalization, workspace enablement, etc.
○    Leading a team of other ServiceNow developers/administrators, guiding and mentoring junior team members, and developing solutions across the full suite of ServiceNow offerings: IT Asset Management (HAM Pro, SAM Pro), IT Service Management (ITSM Pro and CMDB), 
○    Planning, and implementing solutions for new features, capabilities, and system integrations with ServiceNow to address key user and/or system requirements.
○    Following leading/best practices for configuring, enhancing, and maintaining ServiceNow platform implementations across multiple ServiceNow modules including IT Asset Management (HAM Pro, SAM Pro), IT Service Management (ITSM Pro and CMDB),
○    Developing solutions across the ServiceNow platform to utilize automation and integration capabilities of ServiceNow, focused on leveraging business services using out of the box capabilities.
○    Participate or Lead weekly meetings with clients to discuss their needs and ensure current work assigned to team is progressing
○    Present, educate and persuade clients on best practices as it pertains to their ServiceNow environment
○    Coordinate with Subject Matter Experts for requests from clients when needed
○    Develop and execute ServiceNow roadmaps as defined and approved by the platform owner.
○    Document development, configuration and technical details & prepare training material

Required Experience / Skills
●    ServiceNow CIS-HAM Certification

● ServiceNow CIS- ITSM Certification
●    ServiceNow CIS-SAM Certification
●    ServiceNow CSA Certification
●    ServiceNow CMDB MicroCerts
●    Java Script - 4+ Years

Additional Preferred Skills:
●    Use of ServiceNow HAM Pro and/or SAM Pro in day to day roles
●    Additional ServiceNow Certifications 
●    Flow designer • Business rules • Script includes
●    GlideRecord and how to build efficient queries
●    Client scripting vs Server side
●    AJAX 
●    GlideRecord and how to build efficient queries
●    Previous experience with MS SCCM/Intune
●    Previous experience with JAMF
●    Previous experience with Tanium
●    ITIL V3 or V4 Foundations Certification
●    Strong understanding of ITSM 
●    Strong Understanding of Hardware Asset Management processes
●    Strong Understanding of Software Asset Management Processes
●    Strong Understanding of Procurement processes and how they create/update assets
●    Previous experience with ServiceNow CMDB
●    Previous experience with ServiceNow CSDM
●    IAITAM CAMP, CHAMP, or CSAM certification
●    Agile Scrum and/or Kanban experience
 

Top Skills

JavaScript
Servicenow

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