Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
Join us in revolutionizing customer experiences with our client, a global leader in cloud contact center software.
Our client brings the power of cloud innovation to enterprises worldwide, enabling businesses to deliver seamless, personalized, and delightful customer interactions.
About the Project:
This initiative is part of a next-generation digital engagement platform aimed at transforming how businesses connect with customers across multiple channels. The primary focus is the integration of Aqua, an advanced outbound communication solution, into our digital ecosystem.
Aqua is widely used by healthcare providers, enterprises, and customer-centric organizations to deliver appointment reminders, test results, marketing campaigns, and personalized notifications—while tracking user engagement in real time. The project is structured into three key phases: SMS channel integration, Email channel integration and WhatsApp channel integration.
The project is built using modern, cloud-native technologies with a strong focus on scalability, reliability, and real-time communication. The solution is built on a modern Google Cloud Platform (GCP) stack, with Java Spring Boot powering the backend and React + jQuery + JavaScript on the frontend, integrated with our in-house design system. The architecture leverages GCP services such as Datastore, BigQuery, GCS Buckets, and Pub/Sub, following an asynchronous REST-based design for high scalability and performance.
Responsibilities:
- Develop and maintain front-end components using React, JavaScript, jQuery, and the company’s custom design system.
- Collaborate closely with the back-end and full-stack developers in a small Scrum team focused on integrating multiple communication channels (SMS, email, WhatsApp).
- Implement user-facing features for outbound solutions like appointment reminders, test results sharing, marketing coupons, and engagement tracking.
- Work within the Google Cloud Platform (GCP) environment, utilizing services such as Datastore, BigQuery, GCS Buckets, and Pub/Sub.
- Participate in API-level and agent-level enhancements, including compliance checks and message sending logic.
- Collaborate with the digital team in Australia, ensuring sufficient overlap in working hours for effective communication and coordination.
- 4+ years of experience with React, JavaScript, jQuery, and building UI with custom design systems.
- Familiarity with Google Cloud Platform (GCP) services such as Datastore, BigQuery, GCS Buckets, and Pub/Sub is highly preferred.
- Experience working with RESTful APIs and asynchronous architecture.
- Comfortable collaborating in a small Scrum team with back-end, front-end, and automation engineers.
- Experience or willingness to learn integrations related to SMS, email, and WhatsApp channels (deep domain knowledge not required).
- Comfortable working in an Agile/Scrum team environment and collaborating across time zones with international teams.
- Flexibility in working hours to provide overlap with teams in different time zones (e.g., Australia).
- Excellent problem-solving abilities with a proactive attitude towards overcoming technical challenges.
We offer:
- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
