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Similar Jobs at Navan
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Fintech • Information Technology • Payments • Productivity • Software • Travel • Automation
Manage a team of travel consultants, ensuring high customer experience and operational oversight for a dedicated marquee account, while coaching and developing team skills.
Top Skills:
Amadeus)Contact Center Applications (CalabrioCrm Applications (SalesforceGds (SabreTwilio)WorkdayWorkramp)
Fintech • Information Technology • Payments • Productivity • Software • Travel • Automation
The role focuses on designing and delivering learning materials, managing the learning management system, and ensuring high-quality training for new hires. It involves collaboration with stakeholders and continuous improvement of learning content to enhance customer experiences.
Top Skills:
AmadeusLearning Management SystemSabre
Fintech • Information Technology • Payments • Productivity • Software • Travel • Automation
The Operations Manager leads scalable operations, collaborates cross-functionally, drives strategic improvements, and manages projects in a dynamic environment.
Top Skills:
Crm ApplicationsGdsIataSalesforceZendesk
Navan is seeking a highly skilled and experienced Workforce Management Real Time Analyst. The successful candidate will be responsible for monitoring real-time contact center activity, managing staffing levels, and making adjustments as needed to ensure optimal service levels. The ideal candidate should have a deep understanding of Genesys software and should be able to use them effectively to manage the workforce in real-time.
What You’ll Do:
- Monitor real-time contact center activity, such as contact volume, staffing levels, and service levels, to identify areas for improvement and make adjustments as needed.
- Manage staffing levels in real-time to ensure optimal service levels are maintained.
- Communicate with agents and managers to ensure adherence to schedules and to provide feedback as needed.
- Work closely with other departments to ensure seamless communication and coordination of real-time workforce management activities.
- Continuously evaluate and improve real-time workforce management processes to ensure optimal efficiency and effectiveness.
What We’re Looking For:
- At least 2 years of experience in real-time workforce management, preferably in the travel industry.
- Experience with Genesys software is a must.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and meet tight deadlines.
- Ability to work independently as well as in a team.
- Should be comfortable working one weekend day and early morning shift (03:30. 12:00 pm IST)
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
