About this role
Team: Aladdin Client Experience
Aladdin is BlackRock’s central technology platform that connects the key functions of investment management into one integrated system. From portfolio management and trading to compliance, operations, and risk oversight, Aladdin brings together people, processes, and data to create a seamless investment process. By providing a common platform and consistent information, Aladdin helps organisations make informed decisions, manage risk effectively, and trade efficiently – ultimately driving better outcomes for investors and institutions worldwide.
We bring a breadth of experience across regions, strategies, and asset classes.
30 Years of experience delivering solutions
1,100 Aladdin clients
5,500 skilled engineers, financial modelers, and data experts supporting Aladdin
The Aladdin Client Experience team is the global client services organisation supporting Aladdin users around the world. With a collaborative team of over 400 members, we…
Provide outstanding client service to users, every time
Solve complex problems by delivering innovative solutions
Collaborate with others, knowing we achieve more together
Learn every day, question assumptions, and embrace change
Foster a fun, innovative, and inclusive team atmosphere
About the Role
Join BlackRock as an VP supporting real-time trading operations within our fast-growing Aladdin Trader business. Aladdin Trader is an execution management system for fixed income. This is a unique opportunity to elevate the user experience and support model as part of the Aladdin Client Experience team. You’ll collaborate with product and engineering teams to resolve complex technical issues, drive platform stability, and shape the future of trading support through strategic tooling and partnerships.
Key Responsibilities
Build strong relationships with stakeholders and deliver exceptional support to Aladdin Trader users during production issues.
Serve as a subject matter expert (SME), owning issues end-to-end—including follow-ups, recurrence prevention, and proactive monitoring of trading environments.
Develop and maintain a data monitoring layer to enable data-driven client education and engagement.
Collaborate with users to understand trading workflows and deliver timely, effective solutions.
Diagnose and resolve complex user inquiries, identifying root causes and implementing remediation strategies.
Design and implement proactive monitoring tools to enhance platform observability.
Act as a liaison between Client Service, Client Engagement, Implementations, Product Marketing, Engineering, and other internal teams to drive high-impact initiatives.
Analyze client inquiry trends and feedback to identify product gaps and recommend improvements.
Lead strategic initiatives to enhance user experience through process optimization and technology enhancements.
Continuously developing technical proficiency across trading workflows and product capabilities.
Enhanced Qualifications
10+ years of experience in real-time trade support in a client- or vendor-facing role.
Experience in real-time trading environments, including incident management, latency troubleshooting, and post-trade reconciliation.
Strong understanding of market microstructure, order types, and execution strategies across asset classes.
Hands-on experience with FIX protocol, including message parsing, session management, and troubleshooting connectivity issues.
Proven ability to manage production outages, perform root cause analysis, and communicate effectively with stakeholders under pressure.
Experience supporting front-office trading desks, with a deep understanding of trader workflows and urgency in issue resolution.
Knowledge of regulatory reporting requirements (e.g., MiFID II, TRACE) and how they impact trading systems.
Experience with real-time data feeds (e.g., Bloomberg, Refinitiv, ICE) and market data normalization.
Ability to write and maintain diagnostic scripts for log parsing, alerting, and automated recovery.
Familiarity with CI/CD pipelines and deployment processes in trading environments.
Experience with incident tracking and knowledge management tools (e.g., JIRA, ServiceNow, Confluence).
Technical Skills
Operating Systems: Windows, Linux, virtual compute environments
Databases: Oracle, PL/SQL, SQL Server
Scripting: Shell, Bash, Python
Messaging Systems: IBM MQ, Kafka, Tibco EMS, AMPS
Monitoring & Observability: Grafana, Splunk, AppDynamics, PagerDuty
Reporting Tools: Power BI, Tableau
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.
