About this role
As a Regional Network Operations Lead Engineer, you will:
- Act as a Hands-on Lead engineer for a regional Network Operations (NOC) Team ensuring incidents are remediated and reported in a timely manner.
- Utilize technical knowledge to drive NOC performance and ensure timely acknowledgement and remediation of all incidents/alerts.
- Lead team transformation from traditional infrastructure management to Cloud infrastructure management.
- Develop performance metrics for the global NOC. Continuous MTTR reduction by tracking ticket/alert/request progress and by identifying and removing process inefficiencies through a data driven approach.
- Produce a framework for performance monitoring and metrics and reporting of KPI’s and associated trends on a repeatable process.
- Drive ownership and accountability throughout the NOC function.
- Collaborate with global peers to optimize and automate processes to improve operational efficiencies. Utilize industry experience to improve infrastructure reliability and monitoring capabilities for the function.
- Provide people and human capital management including staff mentoring and career development.
- Manage NOC shift rotation to ensure 24x7x365 coverage and be point of escalation for the team.
- Encourage an environment built on trust, open communication, creative thinking and cohesive teamwork.
What you need:
- 8+ years of network operations experience with demonstrated experience as a hands on lead
- Experience of leading mission critical networks leveraging advanced technologies including (Cisco, Checkpoint, F5, advanced routing protocols, VXLAN, Security and Cloud deployments e.g., Azure, AWS, GCP)
- Experience in driving and raising issues with infrastructure vendors and Service Providers
- Extensive experience in managing and troubleshooting global networks including network management tools.
- Self-Motivated, ability to work independently with minimal supervision and highly task-oriented person.
- Scripting and Programming skills for Python, Bash, Ansible or Terraform, etc. is desirable.
- CCIE or similar industry certification highly desirable
- Microsoft Azure 104 certification or higher is a plus.
- Excellent written and verbal communication skills.
- Proficiency in English, both written and verbal, is required.
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.
BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.