The Relationship Manager will manage SME accounts, enhance profitability, ensure credit processing quality, and establish high-value client relationships.
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JOB PURPOSE
Account Profitability
- Maximise earnings potential and revenue of relationship.
- Review and monitor performance of accounts.
Service Management
- Ensure promptness and quality of credit processing.
- Monitor overdue accounts and undertake prompt measures to prevent NPLs.
- Provide customer level information to relevant parties within the Bank.
- Facilitate the drawdown of facilities.
Client Relationship Management
- Support, identify, solicit and establish a high value client base.
- Accountable for customer relationship and customer interface.
Operations Management
- Manage proactively a portfolio of SME accounts by monitoring the status and credit risk of each account.
- Coordinate and / or liaise with branches / head office departments to maximize process efficiency and customer satisfaction.
Additional Responsibilities
- Act as Backup Compliance Coordinator and assume responsibilities as required under BNM’s document policy and Bank’s Anti Money Laundering Guidelines/Manual for the Business Centre (BC).
- Act as the Backup Operational Risk Coordinator for implementation of Operational Risk Management and Methodologies for the BC.
- Champion Operational Risk Management (ORM) activities in the Business Unit.
- Liaise with Group Operational Risk Management (GORM) on ORM activities.
- Responsible to report ALL operational defects (Actual Losses, Potential Losses and Near Miss Events including Shariah Non – Compliance [SNC] events) via Loss Event Database (LED) in timely manner.
- Utilize the Operational Risk (OR) Tools i.e. Risk Control Self-Assessment (RCSA), Key Control Standard (KCS), Key Risk Indicators (KRI) and Scenario Analysis (ScAN) in managing Risk exposure.
- Undertake additional responsibilities assigned by immediate superior as and when required
- Act as the Backup BCP/DRP Coordinator for Business Contingency Plan for the Business Centre (BC).
JOB REQUIREMENTS
- Degree in Accounting, Finance, Banking, Business, Economics or any similar discipline.
- Experienced in marketing and credit processing.
- Strong command of Bahasa Malaysia and English, both oral and written.
- Good public speaking and presentation skills.
- Overall Bank’s Credit, Operations and Product knowledge.
- Keep abreast with SME issues, policies and trends in the country.
- Basic business acumen and industry knowledge.
Top Skills
Banking
Credit Processing
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