As a Renewal Specialist focused on Private Commercial Enterprise, you will be responsible for the end-to-end renewals process, ensuring contracts are closed on time and contributing to overall customer satisfaction and retention. Your primary metric will be achieving on-time renewals, with additional incentives tied to identifying and driving customer expansion opportunities. Working within a highly collaborative sales pod, you’ll partner closely with Account Executives, Solutions Engineers, Customer Success Managers, Field Marketing, Sales Operations, and Legal to deliver exceptional results!
Responsibilities- Renewal Ownership: Lead and conduct the renewal process for public sector customers, ensuring timely contract closure and improving revenue retention.
- Customer Expansion: Proactively find opportunities for customer growth and collaborate with the account team to drive incremental expansion during renewal cycles.
- Collaborative Sales Approach: Partner with internal stakeholders such as Account Executives, Customer Success Managers, and Legal to develop and complete comprehensive renewal strategies tailored to each account.
- Forecasting and Pipeline Management: Accurately manage a rolling 120-day renewal forecast and ensure any risks are proactively addressed and resolved.
- Operational Excellence: Leverage sales opportunity management tools like Salesforce and Clari to manage data quality, track progress, and meet internal KPIs.
- Market Intelligence: Use enrichment and prospecting tools such as ZoomInfo to gather insights that inform renewal and expansion strategies.
- Customer Engagement: Build strong customer relationships by engaging in strategic conversations, addressing objections, and demonstrating the value of solutions tailored to their needs.
- Sales Pod Contribution: Work within a team-oriented sales pod, contributing to overall success by fostering alignment and accountability across all roles.
- Track Performance: Consistently meet or exceed renewal goals and demonstrate a proven ability to deliver against individual and team metrics.
- Renewal Expertise: 3+ years of experience in renewal or retention roles within the software/SaaS industry.
- Sector Familiarity: Preferably experience working with customers in private commercial and enterprise as well as engaging marketing or DevOps teams.
- Sales Tools Proficiency: Hands-on experience with tools such as Salesforce, Clari, and ZoomInfo to manage opportunities and inform strategies.
- Track Record: Demonstrated ability to meet or exceed renewal and revenue retention plans.
- Negotiation Skills: Strong skills in handling negotiations and addressing customer objections to drive value-based outcomes.
- Analytical and Critical Thinking: Ability to assess customer needs, identify potential roadblocks, and craft solutions that support on-time renewals and expansions.
- Team Collaboration: Proven success working in a collaborative environment, partnering with cross-functional teams to achieve shared goals.
- Adaptability: Capability to adjust in response to shifting priorities and organizational changes.
This is a full-time salaried position with a competitive benefits package, including bonus opportunities and unlimited vacation/FTO. Salary is commensurate with experience. The role is being offered as a remote role. Please submit your cover letter and resume for immediate consideration.
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