Handles consumer disputes, credit report and score inquiries, complaints, and email operations. Resolves issues within service-level agreements, drafts accurate responses, escalates sensitive cases, analyzes complaints across multiple applications, and coordinates with banks and consumers by phone and email. Maintains quality and accuracy standards while working onsite, including weekends, holidays, and extended shifts as needed.
TransUnion's Job Applicant Privacy Notice
Team Overview
Job Description SummaryThe TransUnion CIBIL Back Office Operations Representative will be working in Consumer disputes and Email Operations process. The Rep is responsible to address and resolve Consumer queries, requests and complaints pertaining to credit reports or scores or dispute. This job is assigned as On-Site Essential and requires in- person work at an assigned TU office location as a condition of employment.
Role Overview And Core Responsibilities
- Will be working in consumer dispute & Email operations process
- Address and Resolve consumer queries/requests/ complaints pertaining to credit reports/score/personal dispute
- Ensure all emails are responded to correctly and completely within the prescribed SLA
- Must be able to draft responses independently as template responses are to be used selectively
- Identify & escalate probable escalations or sensitive issues for faster resolution
- Working on multiple applications and preparing credit report post analyzing complaints
- Regularly interacting with Member bank representatives and direct consumers/entities through phone/email and fast-track resolution of disputes/complaints
- Willing to work on Weekends / Holidays / Shift extension as per Business Requirement
- Willing to work in Permanent Work from Office as per Business Requirement
- Need to maintain Quality and Accuracy scores as per the business requirements.
Required Knowledge And Experiences
- Minimum Graduate degree in any stream
- Must have minimum 1-3 years of experience in ‘Banking operations’ or the BFSI industry
- Excellent communication skills (English) both verbal and written
- Good command over spoken Hindi, should be able read and comprehend consumer complaints in Hindi - Added advantage
- Able to work in fast-paced energy, flexible and should be able to handle work load
- Should have handled escalation/complaint desk related to banking or insurance products
- Strong Customer centric service attitude, analytical, and creative problem-solving skills are required
- Experience in Credit Bureaus would be preferred
- Strong Team player
- Good knowledge of MS – office
TransUnion Overview:
At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.
Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.
TransUnion Job Title
Rep I, Business Operations
TransUnion Chennai, Tamil Nadu, IND Office
DLF IT SEZ 8th, 9th, and 10th floor Block 2, Chennai, India, 600089
Similar Jobs at TransUnion
Big Data • Fintech • Information Technology • Business Intelligence • Financial Services • Cybersecurity • Big Data Analytics
Designs, develops, and maintains scalable React and TypeScript web applications. Leads front-end architecture, performance optimization, reusable component and design system development, state management, API integration, accessibility, automated testing, CI/CD improvements, and production troubleshooting. Provides technical leadership through code reviews, standards enforcement, architectural evaluations, and mentoring of junior and mid-level engineers while ensuring security, privacy, regulatory, and reliability requirements are met.
Top Skills:
BabelCi/CdContext ApiCSS3CypressGitGraphQLHTML5JavaScriptJestNext.JsNgrxNxPlaywrightReact Testing LibraryReactRedux ToolkitRemixRest ApisSassStyled ComponentsTailwind CssTurborepoTypescriptViteWebpackZustand
Big Data • Fintech • Information Technology • Business Intelligence • Financial Services • Cybersecurity • Big Data Analytics
Lead a delivery pod to implement intelligent automation, AI/ML, workflow automation, and pro-code solutions. Translate designs into scalable delivery plans, ensure governance and compliance, manage stakeholder alignment, and mentor technical teams to deliver measurable operational outcomes.
Top Skills:
Ai/MlData Science & AnalyticsEnterprise ArchitectureEthical AiIntelligent AutomationPro-Code Application DevelopmentSolution ArchitectureWorkflow Automation
Big Data • Fintech • Information Technology • Business Intelligence • Financial Services • Cybersecurity • Big Data Analytics
Leads strategy, roadmap ownership, governance, execution, and operational readiness for enterprise Platform Operations initiatives. Coordinates engineering, architecture, security, quality, and operations teams; manages dependencies, risks, milestones, releases, and stakeholder communications. Establishes quality gates, security and SDLC controls, operational readiness processes, KPI reporting, and continuous improvement programs focused on reliability, automation, scalability, delivery predictability, and cost optimization.
Top Skills:
AiopsBlue-Green DeploymentsCi/CdCloud PlatformsDevOpsObservabilityPlatform EngineeringQa AutomationSdlc
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
