Similar Jobs at TransUnion
Big Data • Fintech • Information Technology • Business Intelligence • Financial Services • Cybersecurity • Big Data Analytics
Design, develop, and execute manual and automated tests for enterprise UI and API applications. Build maintainable automation frameworks, perform exploratory and regression testing, partner with dev and infra teams for CI/CD and testability, perform code reviews and defect analysis, and improve unit test coverage and automation suites.
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Big Data • Fintech • Information Technology • Business Intelligence • Financial Services • Cybersecurity • Big Data Analytics
Lead Developer on an agile team designing, building, testing, and supporting cloud-native .NET microservices and micro front-ends. Participate in PI planning, code reviews, automation, demos, mentoring, and ensure security best practices while providing architectural guidance.
Top Skills:
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Big Data • Fintech • Information Technology • Business Intelligence • Financial Services • Cybersecurity • Big Data Analytics
The Business Process Modeling Analyst is responsible for mapping processes to BPMN standards, documenting processes, and supporting cross-functional teams in process improvements. They will engage with stakeholders and participate in workshops to create accurate process maps and documentation, ensuring adherence to business needs and improving operational efficiency.
Top Skills:
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TransUnion's Job Applicant Privacy Notice
What We'll Bring:
The TransUnion CIBIL Back Office Operations Representative will be working in Consumer disputes and Email Operations process. The Rep is responsible to address and resolve Consumer queries, requests and complaints pertaining to credit reports or scores or dispute.What You'll Bring:
- Will be working in consumer dispute & Email operations process
- Address and Resolve consumer queries/requests/ complaints pertaining to credit reports/score/personal dispute
- Ensure all emails are responded to correctly and completely within the prescribed SLA
- Must be able to draft responses independently as template responses are to be used selectively
- Identify & escalate probable escalations or sensitive issues for faster resolution
- Working on multiple applications and preparing credit report post analyzing complaints
- Regularly interacting with Member bank representatives and direct consumers/entities through phone/email and fast-track resolution of disputes/complaints
- Willing to work on Weekends / Holidays / Shift extension as per Business Requirement
- Willing to work in Permanent Work from Office or Hybrid Model as per Business Requirement
- Need to maintain Quality and Accuracy scores as per the business requirements.
Impact You'll Make:
- Minimum Graduate degree in any stream
- Must have minimum 1-3 years of experience in ‘Banking operations’ or the BFSI industry
- Excellent communication skills (English) both verbal and written
- Good command over spoken Hindi, should be able read and comprehend consumer complaints in Hindi - Added advantage
- Able to work in fast-paced energy, flexible and should be able to handle work load
- Should have handled escalation/complaint desk related to banking or insurance products
- Strong Customer centric service attitude, analytical, and creative problem-solving skills are required
- Experience in Credit Bureaus would be preferred
- Strong Team player
- Good knowledge of MS – office
TransUnion Job Title
Rep I, Business OperationsTransUnion Chennai, Tamil Nadu, IND Office
DLF IT SEZ 8th, 9th, and 10th floor Block 2, Chennai, India, 600089
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