Rep I, Chat

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Team Overview

The Tenant and Employment (T&E) Back Office Operations Representative is responsible to complete email responses, review identity verification documents, complete recommendation transactions, fulfill consumer disclosures, and/or research and resolve consumer disputes. Back Office Operations Rep support both customer and consumers who use T&E services to screen individuals for rental housing and employment opportunities. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview And Core Responsibilities

·       Maintains a consistent high level of knowledge regarding T&E products, services, and tools.

·       Understands and consistently demonstrates knowledge of specific T&E business processes when performing all back office operations work.

·       Maintains a solid understanding of U.S. credit/financial principles along with knowledge of U.S. criminal justice system/criminal background report and U.S. rental housing system/housing report (eviction) concepts.

·       Adheres to established processes and procedures when responding to support emails, reviewing identity verification document, completing criminal and eviction recommendation transactions, fulfilling consumer disclosure requests, and/or when researching and resolving consumer disputes.

·       Works with QA and team lead to improve individual performance based on feedback and coaching to ensure high quality work product is delivered to T&E customers and consumers.

·       Performs other duties as assigned.

Required Knowledge And Experiences

·       0 - 3 years of experience in an operations job role or customer care/support job role.

·       Moderate skills in Microsoft applications

·       Excellent verbal, written, and interpersonal communication skills.

·       Must be self-motivated and a self-starter.

·       Demonstrate attention to detail in all work completed.

·       Proactively works to improve knowledge and adherence to company processes and procedures.

·       Collaborates well with others in a team-oriented work environment.  

·       Adapts well to change and can adjust priorities as needed.

·       Displays time management skills to properly follow-up on in progress work, while balancing new work assigned through our operations work queues.

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.

TransUnion Job Title

Rep I, Consumer Operations Support