Infotel UK Consulting
Request Management & Support Analyst
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Join Infotel India as a Request Management & Support Analyst and play a key role in our dynamic team in Chennai, India. In this position, you will be responsible for managing user requests, providing support on our internal applications, and ensuring smooth operations of our IT services.
Your role includes:
- Act as a functional expert on the company’s internal applications (built on top of SAP, but specific training and documentation will be provided).
- Provide user support and answer queries of end users in a timely manner.
- Analyse user requests
- Affect right roles to right users depending on established procedures and technical environment
- Workflow implementation in SAP
- Request definition in ServiceNow
- Solution-oriented with the ability to work accurately at pace and cope with ambiguity.
- Identify and communicate with the technical team about problems that require troubleshooting.
- Work as part of the Support team.
- Pro-actively taking ownership of a wide variety of calls and problems.
- 3+ years of experience in software functional support.
- IS/IT background and familiar with IT Tool usage
- Basic knowledge of SAP
- User Administration: Assigning roles and permissions to users based on their job functions.
- Access Management: Controlling authentication, authorisation, and security policies
- Previous SAP background is highly desirable.
- Strong analytical and problem-solving skills.
- Excellent communication skills in English (written and spoken).
- Experience with ServiceNow is a bonus.
- Experience working with Excel – Formulas, lookups, etc..
What we offer
- Family Leave (Maternity, Paternity)
- Training & Development
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- The Work Environment is stimulating, creative, open, informal and it is based on teamwork, mutual trust and fairness for all. The open work environment gives each employee to be expert in the desired area and great learning opportunities to grow with the organization. Our unique culture supports open dialogue, candid feedback, and enduring relationships. We treat each other with dignity and respect, as human beings first, professionals second.
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
