The SaaS Engineer administers and optimizes Dropbox's SaaS platforms, evaluating new features, improving user adoption, and ensuring system security and performance.
Role Description
We are seeking a SaaS Engineer to manage, optimize, and maximize value from Dropbox’s SaaS ecosystem. The ideal candidate has hands-on experience administering collaboration platforms (Google Workspace, Slack, Zoom, Dropbox), strong scripting/automation skills, and a curiosity for exploring new features and AI capabilities. You will help ensure SaaS platforms are secure, scalable, and fully leveraged, enabling Dropboxers to get the most out of their tools.
Responsibilities- Administer SaaS platforms: user management, security, permissions, workflows, integrations.
- Proactively evaluate new SaaS features and run pilots/adoption programs.
- Measure and report on adoption and usage trends across collaboration platforms.
- Identify opportunities to leverage AI, automation, and integrations for smarter collaboration.
- Troubleshoot and resolve SaaS-related incidents, documenting best practices.
- Deliver documentation, training, and communication to drive user enablement.
- 5+ years experience administering enterprise SaaS platforms (Google Workspace, Slack, Zoom, Dropbox preferred).
- Experience with automation/scripting (Python, Bash, PowerShell, AWS Lambda).
- Familiarity with SaaS APIs, integrations, and CI/CD pipelines.
- Strong analytical skills for usage data, adoption metrics, and feature impact.
- Excellent troubleshooting, problem-solving, and cross-functional communication skills.
- Ability to work independently and cross-functionally, with clear communication to both technical and non-technical stakeholders.
- Strong documentation skills, with experience maintaining knowledge bases, SOPs, and onboarding guides
- Certifications in Google Workspace or Slack administration.
- Experience with SaaS adoption programs and driving user engagement.
- Familiarity with AI/ML-powered SaaS features.
- Background in SaaS spend optimization and vendor management.
Poland Pay Range
150 000 zł—202 000 zł PLN
Top Skills
Aws Lambda
Bash
Dropbox
Google Workspace
Powershell
Python
Slack
Zoom
Similar Jobs at Dropbox
Artificial Intelligence • Cloud • Consumer Web • Productivity • Software • App development • Data Privacy
Manage and optimize the global endpoint fleet across Windows, macOS, and ChromeOS while ensuring security and compliance. Deliver technical support and develop onboarding workflows.
Top Skills:
BashGoogle AdminIntuneJamf ProPowershellPython
Artificial Intelligence • Cloud • Consumer Web • Productivity • Software • App development • Data Privacy
Design, build, and improve scalable cloud infrastructure while providing technical guidance to junior engineers and shaping organization-wide cloud strategy.
Top Skills:
AWSAzureCdkGoPythonTerraform
Artificial Intelligence • Cloud • Consumer Web • Productivity • Software • App development • Data Privacy
Lead and shape the product strategy for Dropbox Replay, focusing on customer collaboration, product development, and team leadership in a fast-paced environment.
Top Skills:
B2B Saas
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
