Sales Operations Analyst

Summary

The ideal candidate is highly analytical and business savvy, excels at writing and project management, is able to manage priorities and multitask, and can partner with key decision makers to drive to successful outcomes.
Reporting to the Sales Operations Manager, the Sales Operations Analyst will primarily focus on data entry, quality assurance, CRM & Account maintenance, RFP & Security Questionnaire management and other ad hoc responsibilities. Using knowledge of the company’s products and services, your responsibilities include, but are not limited to: Contract administration, tracking financial metrics, price quotes, invoicing, business approvals, and project managing the operational requirements for varying levels of deal sizes and complexities. You will partner with cross-functional teams including Sales, Services, Legal, Finance, and rest of the Operations team to align resources to facilitate renewals and ongoing contract management.

Job Description

 

Specific Responsibilities:

• Serve as a trusted advisor to the Account Managers on contract review and business terms to support the customer relationship.

• Ensure compliance with published sales and business approval policies. Be an advocate and partner to internal organizations to understand complex sales issues.

• Assess priority and urgency, anticipate bottlenecks and balance project demands.

• Build strong productive relationships and feedback loops with Account Managers, legal, finance, and operations teams to drive efficiency and organization satisfaction with the contracting process best practices

• Drive current customer contract audit and verification

• Project-manage the entire proposal process for customer account related questionnaires (non-sales related), from initial review of the questionnaire to release of final deliverable to the client. This includes ensuring all packaging of responses is consistently professional, assigning action items, and holding colleagues accountable to deadlines.

• Assist with special projects as assigned

• Position will require less than 10% travel

Skills Required:

• Strong organizational skills and ability to handle multiple priorities simultaneously

• Exceptional oral and written communication

• Ability to communicate with senior executives

• Ability to adapt quickly to a changing environment

• Extensive MS Office software skills are required (Word, PowerPoint, Excel, Outlook)

• Experience with Salesforce & Snowflake strongly preferred

Education Required:

Bachelor’s Degree (preferably in Business or Communications) or three or more years of experience providing professional executive-level sales support

 

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.