With over 2,100 employees of more than 100 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience.
Your role at Exness:
A Sales Operations Team Leader oversees the daily activities of the sales operations team, ensuring the efficiency and effectiveness of sales processes and supporting the sales team in achieving their targets. This role involves team management, process optimization, systems enhancement and collaboration with various departments such as CRM, Data Analytics and sales. It requires close collaboration in supporting and executing the Head of Commercial Division’s vision for the whole division and company.
You will:
Your scope of work will include the following:
- Analytics and KPI Reporting
- Consult with the commercial division to provide visualization tools allowing sales to better understand and work with their portfolio/countries
- Help to define and implement KPIs/targets for the commercial team
- Generate regular reports and dashboards to track sales performance
- Provide insights and recommendations based on data analysis to support strategic decisions done by commercial management
- Use programming knowledge to script certain reports without manual intervention
- Regularly monitor, analyze and explain the behavior of KPIs and metrics and effectively communicate insights to the management and key stakeholders.
- System/Platform Management
- Ensure the CRM system is used effectively by the sales team.
- Maintain data accuracy and integrity within the CRM toolIdentify issues in various tools such as SalesForce/Tableau/Metabase and report this to the relevant teams to resolve and improve
- Train team members on CRM best practices and troubleshoot any issues
- Lead improvement initiatives for the relevant system product team to implement the commercial division’s requirements
- Processes Optimization & Improvements
- Set up a framework on how to report issues from various stakeholders to the team and how to troubleshoot them with the respective departments
- Streamlines best practice processes for seamless execution and coordination between the team and its main stakeholders
- Ensure the sales operations team adheres to established procedures and standards
- Identify issues with KPIs, Reporting, and other automated/manual processes and suggest/implement solutions
- Document processes in confluence for sales and other divisions to follow and adhere
- Support Sales Team
- Provide the sales team with the necessary tools, resources, and support
- Assist in data discovery for Head of Department, Regional and Commercial Directors on an ad-hoc basis
- Obtain requirements and challenges from the sales team and coordinate with respective stakeholders
- Cross-Functional Collaboration
- Lead, collaborate and communicate effectively with other departments to support the commercial and other cross-divisional initiatives
- Participate in strategic meetings and contribute to company-wide initiatives
- People Management
- Represent the sales operations team to management and other stakeholders
- Help team members to grow and develop their needs
- Identify gaps of the team early on and set up plans to close them accordingly
- Coordinate between team members and various stakeholders
What makes you a great fit:
- Bachelor’s degree in Business Administration, Finance, or a related field.
- Basic knowledge of mathematical statistics is a plus
- At least 4 years of experience in an operational role
- At least 3 years of experience in a people management role
- Experience in the financial industry is a must. Experience in the trading or brokerage industry is a plus
- A forward-looking attitude to always work towards a long-term goal
- Questions status quo to allow ongoing improvement of sales tools such as visualization dashboards, Salesforce and backoffice
- Knowledge of SalesForce, MetaBase and Tableau is a plus
- Ability to perform in a fast-paced environment
- Strong analytical and critical thinking is required
- Outstanding knowledge of data analysis, performance metrics and transforming of large data into useful information
- Programming knowledge of python, SQL etc. is a big plus
- Strong interpersonal skills to build and maintain relationships with various stakeholders
- Understanding complex issues and being able to condense the explanation and its solution in an understandable format
What we offer along the way:
- Competitive and attractive compensation
- Extensive learning opportunities, such as professional training and certifications, soft skills development, free English courses, and trading workshops
- Flight tickets to Cyprus, hotel or apartment accommodation for your first month, migration support, and legal help for you and your family
- Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care
- Generous time off, including 21 days of annual leave and paid sick leave
- Education allowance for your children’s school and kindergarten fees
- Access to our very own sports club with dedicated coaches, free Sanctum Club memberships for you and your spouse, corporate SUPs, jet skis, etc.
- A branded company car with a parking space near the office
- Outstanding team-building experiences and Exness community gatherings
Your journey after applying:
- Interview with the TA (30-45 minutes)
- Test Task (will take 3 business days)
- Interview with the Hiring Manager (1 hour)
- Team & Stakeholders Interview (1 hour)
Please note: We occasionally amend or withdraw Exness jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Exness/Exness Group companies around the world. Exness Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Exness. Anyone who demands such a fee is not an authorized Exness representative and you are strongly advised to refuse any such demand.
At Exness, we're an equal opportunity employer where every individual is valued. No matter your race, color, religion, sex, national origin, sexual orientation, gender identity or disability, we welcome you. As an international fintech company, we embrace the richness of our diverse team, respecting each individual and promoting gender equality for all genders in our workforce.
Top Skills
What We Do
Exness Group is a global multi-asset broker that was founded in 2008 with the mission to reshape the online trading industry. We aim to maximize our client's potential when trading the markets by offering better-than-market conditions on currencies, crypto, stocks, indices, metals, and commodities.Our fresh scientific and ethical approach has resonated with traders around the world, and the company has gone from strength to strength, with trading volumes hitting new monthly records in 2023 at $3 trillion from an active client base of 414,502+We think business and act human. Our growing #ExnessFamily has more than 2,000 employees in offices located in Asia and Europe. Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. We are constantly expanding into new markets, and we're looking for a passionate team to help us grow. If you are looking for a new challenge and want to be a part of the future of online trading, please check out our open positions
