Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
Job DescriptionAs part of the Worldwide Revenue Operations team, this individual will enhance the effectiveness and efficiency of our Renewals organization by partnering closely with leaders across Renewals, Sales, and Operations.
Sprinklr has a strong culture of data-driven decision making, and this role—alongside the broader Revenue Operations team—serves as a center of expertise for the Renewals function. The ideal candidate brings a strong foundation in reporting, analysis, and process optimization across key areas such as pipeline, productivity, forecasting, renewals, consumption, and adoption.
This individual will work cross-functionally with stakeholders from Operations, Sales, Finance, Marketing, and the Senior Leadership Team.
Key Responsibilities
Business Reporting & Insights
Develop and maintain dashboards, reports, and presentations to communicate performance trends, forecasts, and KPIs.
Deliver insights and strategic recommendations to influence leadership decisions.
Analyze metrics such as renewal rates, churn, expansion, and product adoption.
Renewals Strategy & Support
Support the Renewals team with deal-level analysis, exception handling, and quote-to-cash inquiries.
Identify and drive improvements in Renewals workflows, tools, and business processes.
Contribute to strategic planning by delivering key analysis to inform goals and go-to-market decisions.
Territory, Quota & Compensation
Design and manage territory assignments in partnership with Sales Operations and Planning.
Support quota setting, coverage modeling, and mid-year adjustments.
Administer quota assignments in alignment with compensation plans and system tools (e.g., Salesforce, Xactly).
Collaborate with Sales Compensation to ensure fair, goal-aligned performance metrics.
Cross-Functional Enablement
Partner with Systems, Finance, and Sales Operations to ensure data integrity and process consistency.
Lead or support business initiatives impacting tooling, policies, reporting, and Renewals performance.
Translate strategic initiatives into actionable plans with measurable outcomes.
Skills & Competencies
Strong analytical skills and ability to synthesize data into clear, strategic recommendations.
Comfortable working through complex problems and becoming a subject matter expert.
High attention to detail, accuracy, and ownership.
Effective communicator across all levels of the organization.
Ability to thrive in a fast-paced, evolving environment with multiple priorities.
Creative problem-solver with a proactive and self-motivated approach.
Qualifications
BA/BS degree or equivalent experience.
3-5 years experience in Revenue Operations, Sales Operations, Business Operations, Finance, or Consulting.
SaaS or recurring revenue/subscription business background preferred.
Proficient in Salesforce and Microsoft tools; experience with Power BI or similar analytics tools a plus.
Experience with data transformation, reporting, and visualization to support decision-making.
Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.
