Salesforce Administrator

 8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.

We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.  

As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

8x8 has an exciting opportunity on our internal Information Technology team for an experienced, detail-oriented, and proactive Salesforce Administrator to manage and enhance our Salesforce platform.  This position is an in-office or hybrid work role based in the Philippines (US Business Hours), and will work closely with internal stakeholders to customize, configure, and maintain Salesforce to meet business needs, ensuring the platform operates efficiently and aligns with organizational goals. This role is key to optimizing Salesforce for user productivity, data accuracy, and process automation.

In this role you will:

System Administration related

• Serve as a primary administrator for the Salesforce environment, ensuring optimal performance and uptime.

• Manage user setup, profiles, roles, permissions, and security settings.

• Maintain system health, perform regular data audits, and ensure data integrity.

• Participate in and help drive Salesforce services problem/incident troubleshooting and resolution in partnership with the greater 8x8 IT/BizApps team, our peers, partners, and business customers.

• Conduct and present root cause analysis of incidents as appropriate.

• Assist in defining, implementing, and executing  Disaster Recovery and High-Availability plans.

• Identify stability, performance, and risk trends and conditions that indicate the need for changes to the 8x8 Salesforce environment.

• Build and maintain productive collaborative relationships with external vendor partners, technicians, peer engineers, and client business teams.

• Participate and provide guidance and IT/BizApps team representation to/within broader organizational change/risk control initiatives and governance bodies.

Customization and Configuration

• Configure and customize Salesforce objects, fields, page layouts, record types, workflows, validation rules, and automation processes.

• Build and maintain reports, dashboards, and analytics to support business decision-making.

• Implement changes and enhancements to meet evolving business requirements.

Automation and Process Optimization

• Design and implement automation solutions, such as Flows, Process Builder, and Approval Processes, to streamline business operations.

• Optimize workflows to reduce manual tasks and improve efficiency across teams.

• Support integration of Salesforce with third-party tools and applications.

User Support and Training

• Build and maintain productive collaborative relationships with business users and key stakeholders.

• Provide day-to-day support to Salesforce users, troubleshooting issues and implementing solutions.

• Develop and deliver training materials and sessions to improve user adoption and proficiency.

• Act as a Salesforce subject matter expert, addressing inquiries and guiding users on best practices.

Data Management and Reporting

• Manage data imports, exports, and updates using tools like Data Loader and Salesforce Data Import Wizard.

• Ensure data accuracy through deduplication, validation, and ongoing monitoring.

• Create and manage custom reports and dashboards to meet the reporting needs of various departments.

System Maintenance, Updates, and Industry/Platform Innovation

• Stay informed about Salesforce releases, features, and best practices, and assess their potential impact.

• Test and implement new Salesforce features and functionality to ensure seamless updates.

• Monitor system performance and resolve any technical issues promptly.

General

• Need to work and think independently, be a self-starter, take initiative, prioritize and effectively complete tasks on time, with or without detailed work direction is an absolute must.

• Need to move quickly to make decisions and commit to a clear course of action; be comfortable making decisions based on partial information; show a strong bias toward action.

• The intended hours for this role are expected to be typical United States workday hours (Eastern, Central, Mountain or Pacific), but occasionally events may require scheduling after normal working hours and/or on the weekends to control interruptions to critical services and minimize business impact.

• Hybrid and Remote work arrangement requires consistent dependable remote access over a high-speed Internet connection (not provided), and/or the ability to come in and work from our 8x8 Manila office location to ensure consistent network/Internet connectivity.  (8x8 Manila office location: Arthaland Century Pacific Tower, Level 9 & 10, 5th Avenue Corner, 30th Street, Bonifacio Global City, Manila, Philippines).

Work Environment:

• Collaborative and supportive team environment with opportunities for learning and growth.

• Flexible work arrangements, including hybrid, on-site, or remote options.

Basic Qualifications: (required)

Experience

• Bachelor’s degree in Computer Science, Information Technology or other technical program (Industry certifications or additional years of experience may offset degree requirement).

• 2+ years of experience as a Salesforce Administrator.

• Proven experience with Salesforce configuration, user management, and data maintenance.

• Familiarity with Salesforce tools such as Data Loader, Process Builder, and Flows.

Skills

• Strong understanding of Salesforce architecture, including standard and custom objects, workflows, and reports.

• You must possess the ability to analyze, troubleshoot, and solve Salesforce Administrative problems up to low-medium complexity as well as prioritize tasks to complete requests and meet deadlines.

• Ability to communicate (writing, speaking and presentation) effectively and consistently with clarity and thoroughness to optimize audience understanding.

• Excellent collaboration skills to include: diligent follow-up, issue resolution, appropriately setting expectations, and navigating through difficult situations.

Preferred Qualifications: 

• Salesforce Administrator Certification (ADM 201) or higher.

• Experience with Salesforce integrations using tools like Zapier, MuleSoft, or APIs.

• Familiarity with Salesforce AppExchange products and add-ons.

• Knowledge of data visualization tools like Tableau or Einstein Analytics.

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.

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