Salesforce Administrator

About the role:

8am is in search of a Salesforce Administrator to own the configuration, design and functionality of our Salesforce.com platform that is used across the entire organization from sales, marketing, and operations. As the Salesforce Administrator, you are not only Salesforce certified, but you are very well versed in the various integration configurations via APIs within the platform.  You are an extremely collaborative individual with the ability to communicate effectively with both technical and non-technical individuals.  You are a creative problem solver, and have a passion for going above and beyond your customers’ expectations.

About us:

At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters.

Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!

What you'll do:

• Responsible for configuration, design, functionality and end-user support of the Salesforce.com platform 
• Configure Profiles, Roles, Permission Sets, and Sharing Settings to support our user base of 300+ users
• Work with other SFDC administrators/developers to configure and maintain best practice architecture, custom objects, record types, fields, page layouts, formulas, data validation rules, flows, approval processes, installed packages, etc. within Salesforce and integrated systems.
• Manage/Support/Implement the integration of applications connected to Salesforce, including but not limited to Marketo, Intercom, Zuora, Zoom, Outreach, Gong, OKTA etc.
• Maintain overall Salesforce system health/configuration in development, QA, UAT and production environments
• Manage multiple competing priorities through effective organization and communication
• Provide end-user support and training to ensure effective use of the platform
• Document processes, best practices, and solutions for both technical and non-technical users.

About you:

• Salesforce Administrator Certification (Required) / Advanced Administrator (Preferred)
• 2+ years of solid hands-on experience in Salesforce administration 
• Experience in Salesforce Lightning UI Design
• Strong understanding of API / Integration configurations through installed managed packages and middleware applications like Workato or Zapier  
• Strong business analysis and functional experience, including requirements gathering, creating solutions, and/or deploying solutions to end users 
• Strong attention to detail and excellent problem solving skills
• Strong verbal and written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams
• Understanding of and experience with Salesforce architecture and API
• A bachelor's degree in computer science or equivalent work experience
• Proficient in English
• Located in Bogota, Colombia or Medellin, Colombia and willing to work in a hybrid work schedule
• Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation.

Diversity, equity & inclusion at 8am

At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach. 

Why 8am 

At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement—values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart, Win Fast; Outshine Ordinary, and We Find a Way. These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day.

Here’s how we support our 8Team:

• Statutory Benefits – Full compliance with Colombian social security (health, pension, and risk coverage)
• Staff Referral Bonus – Rewards for referring great candidates to the 8Team
• Paid Sick Leave – Covered from day one, with EPS support after the 2nd day
• Flexible Time Off (FTO) – Up to 15 paid days off per year
• Parental Leave – Maternity and paternity leave in line with Colombian law
• Company Holidays – Paid time off for all official Colombian public holidays

Security advisory

Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology.  As such, our Talent Acquisition Team only follows legitimate hiring practices.  We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process.  All interviews take place over phone call, Zoom/Google Meet or in person.  All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.