Zensar Technologies
Salesforce BA
Similar Jobs
Cloud • Information Technology • Productivity • Software • Automation
Frontline Product Support Engineer for Boomi AtomSphere delivering global, follow-the-sun technical support. Troubleshoot integrations, APIs, networks, and logs; use tools like Postman, Wireshark, and Charles Proxy; work with Kubernetes, Windows/Linux, Salesforce/NetSuite/Hadoop; communicate solutions to nontechnical customers and collaborate across teams. Shift is 1:30 AM–10:30 AM IST with eventual Hyderabad office transition.
Top Skills:
AIBoomi AtomsphereCharles ProxyEltETLGroovyHadoopHTTPHttpsJavaJavaScriptKubernetesLinuxNetSuiteOauth 2.0PostmanRancher DesktopReactRestSalesforceSftpSoapSsl/TlsTcp/IpWindowsWiresharkWsdl
Cloud • Information Technology • Productivity • Software • Automation
Provide high-level technical support and troubleshooting for Boomi AtomSphere customers, resolve complex integration and connectivity issues, analyze logs and network traces, collaborate across teams, and communicate technical solutions clearly to non-technical customers. Work follow-the-sun shifts and transition to Hyderabad office.
Top Skills:
AIBoomi AtomsphereCharles ProxyEltETLGroovyHadoopHttp/SJavaJavaScriptKubernetesLinuxNetSuiteOauth 2.0PostmanRancher DesktopReactRestSalesforceSftpSoapSsl/TlsTcp/IpWindowsWiresharkWsdl
Artificial Intelligence • Fintech • Information Technology • Logistics • Payments • Business Intelligence • Generative AI
Design and implement cloud automation and platform architecture to migrate monolithic Rails apps to containerized microservices on EKS/AKS. Build tooling with Terraform, Ruby, YAML and scripting, drive AWS platform initiatives, ensure observability with New Relic, and mentor junior engineers to improve cloud operations and SRE capabilities.
Top Skills:
AksAWSAzureEksGCPKubernetesNew RelicPythonRubyRuby On RailsTerraformYaml
As a Principal Consultant/Business Analyst, you will play a crucial role in connecting business objectives with Agentforce capabilities. Your primary responsibility will be to lead discovery workshops, identifying and defining AI agent use cases such as auto-resolution, proactive field service dispatch, sentiment analysis, and post-call summarization. You will author comprehensive epics, user stories, acceptance criteria, and process flow diagrams, ensuring a clear and structured approach to project development. Additionally, you will manage stakeholder alignment across various teams, including Customer Experience (CX), IT, Operations, and Legal, with a focus on data privacy and AI governance. Your expertise will be instrumental in defining success metrics and overseeing UAT, as well as supporting change management and end-user training initiatives.
Responsibilities
- Lead discovery workshops to identify and define AI agent use cases.
- Author detailed epics, user stories, acceptance criteria, and process flow diagrams.
- Manage stakeholder alignment across CX, IT, Operations, and Legal teams.
- Ensure data privacy and AI governance compliance.
- Define success metrics for AI agent implementations, such as deflection rate and handle time reduction.
- Oversee UAT (User Acceptance Testing) to ensure quality and user satisfaction.
- Support change management initiatives and provide end-user training.
- Collaborate with cross-functional teams to gather requirements and translate them into actionable plans.
- Stay updated with the latest trends and advancements in Salesforce and AI technologies.
- 10+ years of experience in Salesforce consulting or business analysis.
- Proven track record of delivering full Agentforce or Einstein AI projects (at least 2 projects).
- Strong background in Salesforce Service Cloud or Field Service Lightning.
- Salesforce Business Analyst Certification is highly preferred.
- Excellent communication and collaboration skills.
- Ability to work independently and manage multiple projects simultaneously.
- Analytical mindset with a problem-solving approach.
- Experience in leading discovery workshops and facilitating stakeholder discussions.
- Proficiency in using tools like Lucidchart or Miro for process flow diagramming.
- A passion for staying updated with the latest Salesforce and AI innovations.
Zensar Technologies Chennai, Tamil Nadu, IND Office
1A, 9/1A, 2nd Floor, MGR Main Road, Kodandarama Nagar, Perungudi, Chennai, Tamil Nadu, India, 600096
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
