Position Title: Salesforce Consultant
Position Type: Regular - Full-Time
Position Location: New Delhi
Grade: Grade 04
Requisition ID: 32990
Job Purpose:-
The Salesforce Consultant is instrumental in designing and implementing solutions that leverage the Salesforce platform to enhance business operations. This role requires a deep understanding of both Salesforce capabilities and business processes to deliver optimized and scalable solutions tailored to stakeholder needs.
Job Responsibilities:-
Core Functions
- Engage with business units to understand their workflows and systems to recommend Salesforce solutions that drive efficiency.
-Perform detailed analysis of business and technical requirements and design the architecture for integrating Salesforce with other systems.
-Customize the Salesforce platform by developing and configuring custom reports, dashboards, workflows and settings.
- Maintain user roles and hierarchies, security settings, access settings etc. (Profiles, Permission Sets, OWD, Sharing Roles,etc.).
-Conduct data imports and maintenance tasks to ensure data integrity and cleanliness.
-Manage ongoing Salesforce maintenance and upgrades.
Training and Support
-Aid development of training materials and conduct training sessions to improve adoption of the solutions deployed.
-Provide ongoing support and system administration to quickly fix issues with Salesforce applications.
Project Management
-Lead small to medium scale Salesforce projects, coordinating with cross-functional teams to ensure timely delivery.
- Documents changes and developments and report progress to senior management and stakeholders.
Measures of Success:-
-Demonstrated ability to design and implement functional Salesforce solutions within budget and timeline constraints.
- High satisfaction levels among end-users and stakeholders regarding system functionality and performance.
-Successful integration of Salesforce with other systems resulting in streamlined operations.
- Consistent data accuracy and system performance metrics meeting industry standards.
-Effective training programs leading to high adoption rates of Salesforce functionalities.
Key Qualifications & Experiences:-
- Bachelor's degree in computer science, Business Information Systems, or a related field.
- At least 2-4 years of experience in Salesforce ecosystem roles, such as Salesforce Administrator or similar, with proven capability in designing and implementing solutions.
- Certified Salesforce Administrator or Salesforce Advanced Administrator; Salesforce Platform App Builder certification is a plus.
- Proficiency in Salesforce configuration and customization, including detailed knowledge of the platform's declarative capabilities including Flows, as well as basic understanding of Apex and LWC.
- Demonstrable experience with Salesforce data tools (Data Loader etc.).
- Strong analytical skills and ability to work closely with business and technical teams.
- Experience in documenting system processes and training end-users.
- Excellent communication and stakeholder engagement skills, capable of translating technical details into understandable business language.
- Agile project management experience is preferred.
Other Information:-
- Work Hours: 40 hours per week with potential for some flexibility to meet project deadlines.
- Travel: Up to 25% depending on project requirements and business needs.
- The position offers the flexibility of remote work in compliance with organizational policies.
McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger.
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.
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Job Family: Information Technology
Division: Global Digital Technology
Department: Digital Ag.
Location(s): IN - India : Haryana : Gurgaon
Company: McCain Foods(India) P Ltd
