Design and build enterprise Salesforce solutions across Sales, Service and Experience Clouds using Apex, LWC and Visualforce. Implement AI-driven features with Einstein, Einstein GPT and Data Cloud, integrate external ML services, create prompt-driven Flows, implement Platform Events and CI/CD, maintain/security-govern solutions, write bulkified unit tests, and support field service integrations (Dispatch.me).
Position: Salesforce Data Cloud and Agentforce Developer
Location: Chennai - Onsite/Hybrid/Remote
Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time)
Engagement Type: Full Time
Responsibilities include but are not limited to:
- Develop enterprise-grade solutions on the Salesforce platform.
- Build advanced solutions using:
- Apex (Batch, Queueable, Future, Schedulable)
- Lightning Web Components (LWC)
- Visualforce (where applicable)
- Design complex data models, role hierarchies, sharing rules, and security architecture.
- Develop dynamic UI solutions using LWC with advanced JavaScript (ES6+).
- Design and implement AI-driven solutions using:
- Salesforce Einstein (Prediction Builder, Discovery, Next Best Action)
- Einstein GPT
- Salesforce Data Cloud
- Integrate external AI/ML services (OpenAI, AWS SageMaker, Azure ML) via REST APIs.
- Build prompt-driven workflows using generative AI within Salesforce Flows.
- Develop AI-powered automation for lead scoring, case classification, forecasting, and recommendations.
- Implement real-time AI inference via Platform Events and asynchronous processing.
- Work with structured and unstructured datasets for AI model training and insights.
- Apply Responsible AI principles, data governance, and compliance standards.
- Design Sales/Service Cloud solutions by working closely with application owners, business analysts, solution architects and product owners to build technology solutions to meet business needs.
- Build custom solutions connecting Salesforce (Sales/Service Cloud) with Dispatch's field service platform or salesforce field service platform using Dispatch.me.
- Support, maintain and improve the working of existing Sales/Service cloud applications for optimal functionality.
- Build prompt-driven workflows using generative AI within Salesforce Flows.
- Develop AI-powered automation for lead scoring, case classification, forecasting, and recommendations.
- Implement real-time AI inference via Platform Events and asynchronous processing.
- Work with structured and unstructured datasets for AI model training and insights.
- Apply Responsible AI principles, data governance, and compliance standards.
- Write high-coverage, bulkified unit tests and enforce code quality standards.
- Conduct comprehensive testing of Salesforce Sales & Service cloud solutions to ensure proper functionality, usability, and adherence to best practices and industry standards.
- Work with CI/CD pipelines using Azure DevOps, Copado.
- Conduct code reviews and enforce secure coding best practices.
- Stay up to date with the latest trends and advancements in contact center technologies, related tools to identify opportunities for improvement and innovation.
We're Excited if this is You!
- Experience and Qualifications of the Role:
- 5+ years of IT experience, including dedicated Salesforce development across Sales Cloud, Service Cloud, and Experience Cloud platforms with strong Salesforce development and solution design skills.
- Apex classes, Controllers and Triggers
- Lightning Web Components (LWC)
- Visualforce
- SOQL & SOSL
- Experiencing configuring and customizing Workflows, Process Builder, Flow Validation rules and approval processes.
- Extensive experience with customization on the Salesforce Lightning platform using declarative platform tools and platform events.
- Integration: Experience with API-based integrations, middleware, or custom connectors.
- Experience Working with Salesforce data model, security model, and sharing rules.
- Experience building custom dashboards and reports.
- 3+ years’ Designing and implementing AI-driven solutions using:
- Salesforce Einstein (Prediction Builder, Discovery, Next Best Action)
- Einstein GPT
- Salesforce Data Cloud
- Ability to support multiple concurrent projects, both simple and extremely complex; prioritize activities and provide deliverables as planned.
- Experience with Dispatch.me, invoicing, or field services is a plus.
Education:
- Bachelor’s degree in computer science, information technology, or equivalent experience.
Certificates, Licenses, Registrations:
- Salesforce Platform Developer II
- AI Specialist certification
- Data Cloud Consultant
- Salesforce Certified Platform App Builder (nice to have)
- Salesforce Admin certification
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