Salesforce Support Engineer (Remote, IND)

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We're looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.
About the Role:
CrowdStrike is looking for a Salesforce Support Engineer to join our fast growing Go to Market Applications team. In this role, you will help the team discover creative and sustainable ways to solve business challenges and improve our software capapilities and functionality for our Customer Success business stakeholders. You will contribute your expertise in primarily assisting end users on the features centered around the Salesforce Sales Cloud, CPQ, Service Cloud and Partner, Customer Community. And, you will be working alongside a supportive and fast-paced team with numerous opportunities to increase your professional knowledge, expertise and expand your expertise across the L2C space. Bring your passion for developing creative solutions and elegant communication styles to CrowdStrike.
Shift - 2PM- 11PM IST
What You'll Do:

• Provide L1 support for Salesforce features, applications and projects. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved
• Resolve customer service issues and skillfully manage complex customer service problems
• Manage end user's expectations and experience in a way that results in high customer satisfaction
• Collaborate with different dev teams across the platform and bring resolution to the issues
• Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers
• Generate/Update Custom Reports/Dashboards on need basis
• Perform root cause analysis on the major problems & recurring issues
• Support ongoing Salesforce administration such as update user permissions, create accounts/profiles, create flows for process automation
• Assist with the design and delivery of our platform and associated technical trainings
• Assist developers in troubleshooting leveraging your strong functional & technical expertise
• Review & troubleshoot support cases for use case accuracy; Gaining functional expertise across the platform would be critical for this
• Co-ordinate with Dev & DevOps teams in identifying the best practices that will help prevent P0s
• Complete assigned project responsibilities
• Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community
• Maintain a flexible and proactive work environment

What You'll Need:

• Bachelor's degree in computer science
• At least three years of software development and three years of Salesforce application development
• Self-motivated and creative
• Solid understanding of Salesforce Platform Adminsitration
• Salesforce.com Certified Administrator
• Salesforce.com Certified Advanced Administrator
• Debugging / Troubleshooting errors
• Expertise in Flow Automations
• Hands-on experience with creating/ updating Reports/Dashoboards
• Understanding of how to build lightweight code in Apex, including writing comprehensive tests to ensure code coverage.
• Working knowledge of Lightning Web Components and/or at least 2 years experience writing Javascript code.
• Strong problem solving abilities
• Security minded and strong working knowledge of vulnerabilities around SOQL, Apex, and other areas of the platform that can be leveraged by bad actors.

Bonus Points:

• Platform Developer certification
• Experience with Salesforce Communities
• Experience with Copado
• Experinece developing UI
• Experience developing REST/SOAP API

#LI-DP1
#LI-VJ1
#LI-Remote
Benefits of Working at CrowdStrike:

• Remote-first culture
• Market leader in compensation and equity awards with option to participate in ESPP in eligible countries
• Competitive vacation and flexible working arrangements
• Physical and mental wellness programs
• Paid parental leave, including adoption
• A variety of professional development and mentorship opportunities
• Access to CrowdStrike University, LinkedIn Learning and Jhanna
• Offices with stocked kitchens when you need to fuel innovation and collaboration
• Birthday time-off in your local country
• Work with people who are passionate in our mission and Great Place to Work certified across the globe

CrowdStrike is proud to be an equal opportunity and affirmative action employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at [email protected] for further assistance.