Manage and maintain Salesforce environments, security, users, and data. Design and build Apex-based APIs and integrations (REST/SOAP). Implement and optimize Loyalty Management programs. Oversee deployments, CI/CD, change sets, and release governance. Troubleshoot platform issues and collaborate with cross-functional teams.
Job Title Engineer L3 Location (s) India locations Years of Experience 5-8 years Job Description Salesforce Administration
• Manage and maintain Salesforce environments, including configuration, security settings, user administration, and data management.
• Oversee role hierarchies, profiles, permission sets, and platform governance.
• Perform routine system health checks, troubleshooting, and platform optimizations.
Apex & API Development
• Design, build, and maintain custom APIs and integrations using Salesforce Apex, REST, and SOAP.
• Develop scalable Apex classes, triggers, test classes, and integration logic.
• Collaborate with cross-functional teams to integrate Salesforce with internal and external systems.
Loyalty Management
• Work with Salesforce Loyalty Management (or equivalent loyalty platforms) to design, implement, and optimize loyalty programs.
• Configure loyalty program rules, workflows, tiers, promotions, and member interactions.
• Support business teams in analyzing loyalty data and improving customer engagement strategies.
Environment Management & Deployments
• Manage change sets, metadata deployments, and CI/CD pipelines across sandbox and production environments.
• Ensure adherence to release management best practices, including version control and deployment governance.
• Troubleshoot deployment issues and coordinate release schedules with stakeholders.
Required Qualifications
• Salesforce System Administrator Certification (ADM 201 or equivalent).
• Proven experience building and consuming APIs using Salesforce Apex.
• Strong understanding of Salesforce Data Model, automation tools (Flow, Process Builder, Workflow), and platform capabilities.
• Hands-on experience with Salesforce Loyalty Management.
• Experience deploying changes across multiple environments using tools like Change Sets, Salesforce CLI, Github actions, Spinnaker or similar.
• Strong analytical, problem solving, and communication skills. Role & Responsibilities Salesforce Technical Qualifications Salesforce
At IBS Software, you can look forward to:
- Gaining deep domain expertise in the (TTL) Travel, Transportation & Logistics domain
- Working with the latest technologies & cutting edge tools to redefine the travel sector
- Enjoying the many benefits of a stable SaaS based product company
- Partnering with some of the biggest airlines, busiest airports, top tour & cruise providers, well known hotel chains, and large energy companies to augment their mission-critical operations
- A diverse, global work culture with some of the brightest minds in the industry
- A competitive benefits package, flexible work life polices, transparent rewards & recognitions, continuous learning and development, medical benefits, and fun at work policies.
Equal Employment Opportunity Statement
IBS Software is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran’s status or any other characteristic protected by law.
IBS Software Chennai, Tamil Nadu, IND Office
RMZ Millenia Business Park II, Campus – 5, 9th Floor, No.143, Dr. M.G.R. Road, , , Chennai, Tamil Nadu, India, 600096
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