Salesforce Manager - Solution and Service Management

Why Patients Need You
Technology impacts everything we do. Pfizer's digital and 'data first' strategy focuses on implementing impactful and innovative technology solutions across all functions from research to manufacturing. Whether you are digitizing drug discovery and development, identifying solutions, or making our work easier and faster, you will be making a difference to countless lives.
What You Will Achieve
Your technical skills will help us develop and support robust softwares for our business. Due to your expertise, you will develop program logic for new applications and modify existing ones. You will support a range of activities, such as coding, testing, debugging, documentation, implementation and maintenance of software applications for Pfizer.
As a Salesforce Manager - Solution and Service Management , you provide guidance to operational teams for managing projects. Your planning skills will help in preparing forecasts for resource requirements, and providing areas of improvement for products, processes or services. Through your comprehensive knowledge of principles, concepts and theories of the discipline, you will also work towards advancing new concepts and methodologies. You will be able to take a leadership role to facilitate agreements between different teams.
It is your hard work and dedication that will help in making Pfizer ready to achieve new milestones and help patients across the globe.
How You Will Achieve It

• Accountable for the quality of Salesforce administration and application support for the assigned Market access and Revenue Management applications.
• Maintains the stability and usability of the Salesforce platform by performing application maintenance, managing support for incidents related to Salesforce applications, and contributing to Salesforce software releases by delivering configuration tasks and features.
• Create and enforce security standards throughout the platform with proficiency in creating Salesforce profiles, allocating roles, and managing access.
• Knowledge of importing data and generating Salesforce reports.
• Provide technical SME support for support area, maintenance, and enhancements.
• Develop/maintain Apex classes, Triggers, Validation Rule, Workflow Rule, Approval Process, Lightning Web Components, Data Loader, and Visualforce Pages on the Force.com platform to customize applications according to functional needs.
• Confirm the technical design and integration requirements with various systems to support processes that require data exchange.
• Works closely with the core platform team when upgrades occur, or new applications are put into production.
• Works on application maintenance releases and system patching, promotes code between environments, resolves any collisions or discrepancies.
• Partner with Solution Delivery and Engineering leads to define and implement supportability requirements and manage transition of projects to long-term support.
• Identify continuous improvement opportunities and engage others to define an appropriate approach and deliver results.
• Maintain key metrics for quality, efficiency, and performance. Identify areas for improvement, agree and implement improvement plans with Digital Business Partner.
• Manage and report team progress related to the work efforts of responsible areas
• Ensure all application support activities and actions are compliant with SDLC processes and procedures
• Prepare and deliver operational updates to business stakeholder groups and solution delivery leads

Qualifications
Must-Have

• Bachelor's degree required, preferably in Computer Science, Engineering or related field.
• 5+ years of relevant experience as a Salesforce Admin.
• Experience in Health Cloud, Sales Cloud or Service Cloud.
• Experience in building Custom Apps and Objects.
• Experience in Lightning components and creating custom views.
• Experience supporting pharmaceutical/Revenue management applications.
• Excellent written, interpersonal, and oral communication skills, communicate and liaise broadly across functions and the global organization.
• Deep knowledge of SDLC processes and compliance related activities.
• Demonstrated ability to effectively coordinate multiple priorities in a dynamic environment.
• Strong analytical, critical thinking, and troubleshooting skills.
• Ambition to learn and utilize emerging technologies while working in a stimulating team environment.

Nice-to-Have

• Knowledge of systems within Market Access and Revenue Management function.
• Salesforce Admin Certification.
• Process-oriented with strong organization, project management and coordination skills.
• Ability to adapt to changing working conditions and work assignments, to be open, and motivated to learn and adopt new ideas and concepts.
• Experience managing vendors and contracted resources in both a staff augmentation and outsourcing model.

Work Location Assignment: Hybrid
Purpose
Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.
Digital Transformation Strategy
One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.
Flexibility
We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let's start the conversation!
Equal Employment Opportunity
We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms - allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.
Disability Inclusion
Our mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!
Information & Business Tech
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